Passport Operation Manager

Passport Operation Manager

Category: Leadership and Management Roles Main location: United States, Washington, Seattle Position ID: J0926-2409 Employment Type: Full Time

Position Description:

The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. This position is located in Seattle, Washington.

Your Future Duties and Responsibilities:

Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards. Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads. Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1 day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards. Hire and manage a technically proficient and professionally capable staff throughout the life of the contract. Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services. Conduct continuous improvement activities to realize improved service delivery capabilities and performance. Promote innovation, efficiency, and effectiveness. Resolve problems with minimal disruption to the activities being performed under the contract. Respond rapidly to surge requests and provide the appropriate levels of qualified staff. Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors or at off site conferences. Support USG in ongoing studies and evaluations. Ensure satisfactory conformance with contract provisions and performance metrics. When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTCNet), perform counter balance verifications with the counter manager.

Required Qualifications to Be Successful in This Role:

Bachelor's Degree, and; Eight (8) years of progressive management experience in a production or office environment, including; Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including; Four (4) years managing seasonal/temporary work force, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required.

Skills:

What You Can Expect From Us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.