Medical Secretary III Certified (Hybrid) - Administrative

Scheduled Hours
40

Position Summary
The Medical Secretary provides coordination and administrative support for the WashU Medicine Interprofessional Pro Bono Health Clinic and the Community Engagement (CE) Hub. This position supports weekly clinic operations, including patient scheduling, intake, and referrals; facilitates communication among patients, providers, students, and campus partners; and coordinates community engagement activities for MD students.


The role maintains the CE Hub repository and related web content, manages communications with community agencies, and supports the smooth delivery of curricular and co-curricular service learning experiences.

Job Description

Primary Duties & Responsibilities:

WUSM Interprofessional Pro Bono Health Clinic:

• Coordinate patient enrollment and scheduling in EPIC, conduct intake screening, provide follow-up to support enrollment, navigation, and satisfaction.
• Serve as a first point of contact for visitors and callers. Respond to questions and connect community members to appropriate medical, social service, and university resources.
• Arrange language interpretation and transportation services as needed to facilitate clinic access.
• Coordinate student involvement and clinic staffing logistics. Support interoffice activities, schedule, and complete administrative tasks in partnership with clinic leadership.
• Maintain clinic supplies and equipment. Coordinate ordering, receiving, and distribution. Evaluate purchasing sources and liaise with vendors for service issues.
• Oversee basic facility needs. Submit and track maintenance and housekeeping requests, support clinic safety and quality activities, including inspections.
• Maintain and update clinic web content in collaboration with the Clinic Director and the WashU Medicine content strategist.
• Conduct community outreach using relevant communication to raise awareness of clinic opportunities.

Community Engagement Hub and Service-Learning:

• Support administration, communication, and coordination of curricular and co-curricular community engagement activities within the Office of Education.
• Monitor the CE Hub email inbox daily, triage inquiries and route to appropriate staff or partners for action.
• Maintain the CE Hub's online repository of prioritized service-learning opportunities. Post and update volunteer events and community partner information.
• Maintain departmental policies, procedures, and required records, including MOUs with community agencies and regulatory documentation.
• Prepare reports, meeting minutes, correspondence, and presentation materials. Attend and contribute to team meetings.
• Sustain regular communication with community agencies to support ongoing partnerships and student placements.
• Post Collaboration for Interprofessional Education (IPE) events and related updates to CE Hub and program web pages.

Working Conditions:

• Typical clinic and office environment; frequent in-person interaction with patients, students, faculty, staff, and community partners.
• Occasional evening or weekend hours to support clinic operations or community events.
• Ability to travel between campus and community partner locations as needed.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:
Medical Office Setting (3 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:
Associate degree

Certifications /Professional Licenses :
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:
No additional work experience unless stated elsewhere in the job posting.

Skills:
Decision Making, Interpersonal Communication, Medical Terminology, Microsoft Office, Software Packages, Working Independently

Grade
G07-H

Salary Range
$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
  
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  
• Take advantage of our free Metro transit U-Pass for eligible employees.
  
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  

For policies, detailed benefits, and eligibility, please visit:

EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.