Centralized Leasing Specialist

Overview Centralized Leasing Specialist’s primary responsibility is to assist in centralized leasing operations for the Hunt Military Communities portfolio under the guidance of the Revenue Manager in collaboration with the Directors of Operations. Responsibilities include focusing on inbound traffic, promptly responding to and converting incoming leads from marketing sources, and coordinating all leasing functions from prospective residents with the property management team for the sites they are assigned to. This role involves engaging with prospective residents, providing exceptional service, and optimizing lead conversion rates through effective communication and data analysis. Collaboration with site leasing teams is essential to enhance our online presence and drive business growth. This position requires strong communication skills, a customer‑centric approach, and a proactive attitude toward achieving lead conversion targets in a dynamic environment. What You Will Do Maintain responsibility for all activities related to the centralized leasing of homes, including generating and handling traffic, assisting prospective residents with their application process, qualifying prospects, continuous follow‑up and offering homes. Create a positive community environment by maintaining professional, courteous, and continuous open communication with associates and prospective residents. Work to quickly resolve resident issues, provide leasing support, prepare correspondence to residents as necessary, and maintain accurate records. Answer incoming phone calls and handle each call accordingly, whether it is a prospect call, resident call, or service request. Work with prospective residents, determine needs and preferences, conduct virtual property tours, and market property amenities to close sales and maintain occupancy. Assist prospects with completing their application process. Complete all lease applications, assist with application verification, and notify prospective residents of decisions. Provide proper written communication with residents as needed. Perform all leasing functions in software systems and complete documentation for all prospective residents. Monitor call center call queues to ensure leasing calls are answered and responded to in a timely manner. Support and ensure timely input, proper use, and full utilization of property management software systems, including entering all phone calls, leads, and leasing requests into the CRM. Coordinate home offers, move‑in dates, and prospective resident requests with the site team for all new residents. Develop thorough knowledge on property concepts by researching and analyzing current market rates; studying economic, traffic, and population history, trends, and forecasts; investigating and analyzing competitive properties. Develop thorough knowledge of each property’s product, the rental community, and surrounding market. Perform routine market analysis reports. Prepare daily and weekly reports, move‑out inventory, market surveys, and other required documents. Maintain regular daily office hours, ensuring adequate coverage, and agree to flexible or extended office hours based on business need. Conduct all business in accordance with company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other housing laws. Perform administrative functions including answering and screening telephone calls; typing and proofreading materials; generating reports; preparing routine correspondence; scheduling appointments; maintaining electronic documentation, files, and records. Keep current on communication from management regarding company policies and regulatory compliance, and perform duties based on those requirements. Qualifications High School Diploma or GED required. Associate’s Degree in Business Administration, Property Management, or related discipline preferred. 1–3 years of experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required. 1–3 years of previous leasing experience required. 1–3 years of previous sales experience required. 1–3 years of previous call center experience preferred. Demonstrated ability to exercise good judgment and discretion in handling highly confidential information. Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally. Ability to handle multiple priorities with tight deadlines in a fast‑paced environment. A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required. Strong customer service skills. Ability to resolve problems independently and take responsibility. Requires a reliable, self‑motivated, team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Takes initiative to identify and anticipate client needs and make recommendations for implementation. Compensation We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience. We believe in the importance of pay equity and consider internal and external factors as part of every final offer. We also offer a generous total compensation and benefits package. Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more. Benefits Overview: EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #J-18808-Ljbffr