Credit Card ID Theft Investigator

Responsibilities Independently handles complex identity theft cases, primarily related to credit cards Reviews and analyzes customer intake and case information Conducts in-depth investigations Determines appropriate case direction or resolution Works closely with investigators, caseworkers, and leadership to ensure cases are thoroughly developed, accurately documented, and ready to move forward Supports quality and consistency across the investigation process Requirements High school diploma or equivalent Four to five years or more of operations services related work experience Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements Proven commitment to high quality customer service Ability to work well with external and internal customers Good time management skills to maximize production and execution of tasks in a fast-paced environment Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions Ability to identify, analyze and resolve exceptions through data interpretation Strong PC skills Good verbal and written communication skills. Hard Skills Case Analysis Investigation Techniques Regulatory Compliance Knowledge Data Interpretation Time Management Soft Skills Customer Relationship Management Team Collaboration Problem Solving #J-18808-Ljbffr Jobtailor