Cheese Shop Lead

Cheese Shop Lead

Cheese Shop Leads are key players in enhancing the shopping experience. Along with guiding, developing and coaching Team Members, they execute merchandising initiatives and meet the needs of our guests. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you. You are creative with cuisine and love to help others foster their own creativity.

Job Responsibilities

• Develop and implement merchandising plans.
• Promote the continuous development of Team Members and identify candidates for the management development process.
• Prepare, maintain and track records for inventories and work processes.
• Control department costs by monitoring and improving operations.
• Direct, oversee and evaluate training for department Team Members.
• Develop and maintain communication processes with other departments in order to develop marketing plans.
• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Analyze the customer satisfaction index and employee satisfaction index to identify areas needing improvement.
• Provide exemplary customer service and greet guests in a friendly manner.
• Understand and adhere to the collective bargaining agreement.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.