Deskside Support Specialist

Job Description

Job Description

**this role is a 12 month contract with extension (work is good through 2028) that sits onsite 5x a week in Windsor Locks, CT. O365 and Win11 experience required**

Description

Scope: Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside

Opportunity for strong techs to stay long term

Opportunity to go long term (5 years)

 12 months however the stronger techs may stay longer/have an opportunity for long term 5 years

 Must have corporate support experience

 This role will support a new expanded office space and headcount for the client

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support

• IMAC – PC Install, Moves, Adds and Changes

• Image in support of break fix support

• Asset Recovery

• Asset tagging

• Asset Disposal in accordance with Kyndryl’s Customer processes and procedures

• Installation of user requested Kyndryl’s Customer approved software outside the scope of the installed base image

• Printer Support

• Client Center (Tech Bar) Support

• IT Service Management Updates

• Direct end users to mobile device return drop boxes

• Package mobile devices and prepare for shipping to disposal vendor

• Other Client Support needed to maintain Workstation operations and customer satisfaction

• Participate in implementing overall deskside support methodologies, processes, and procedures.

Skills Requirements

- Effective interpersonal skills, articulate in order to interface with client staff.

- Able to work in a team and independently, demonstrating problem solving skills.

- Experience imaging and configuring systems PC systems.

- Common Hardware break fix, software installation skills

- Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.

- Experience with Windows 10 OS support

- Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)

- Experience with end Help Desk ticketing systems.

- Supports mobile devices (Android/IOS)

Skills

Windows, Office 365, Desktop

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Experience Level

Intermediate Level

This is a Contract position based out of Windsor Locks, CT.

The pay range for this position is $17.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Windsor Locks,CT.

This position is anticipated to close on Jun 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.