Client Service Manager

Client Service Manager

Classification: Client Service Manager

Pay Range: $62,726.33 - $77,200.86 annually

$3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)

Position Summary:

Under general supervision of Mental Health Supervisor (Community Support Services) and/or (State Facility and Forensic Intensive Case Management), provides case management for consumers receiving Saginaw County Community Mental Health Authority (SCCMHA) services. Develops individual program plan containing goals, objectives and methodologies to assist consumer to remain in the least restrictive community setting and meet treatment guidelines. Ensures plan is implemented correctly and monitors plan monthly. Coordinates necessary services, assesses progress, and provides written documentation to support billing. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

Essential Duties and Responsibilities:

1. Prepares an assessment of the consumer's case management needs upon admission and annually thereafter.

2. Works with the consumer to plan, schedule, develop and implement a person centered plan upon admission and at least annually, thereafter.

3. Assures that all consumers are offered the opportunity to have an independent facilitator facilitate their meeting and that all consumers are made aware of self-determination and offered the opportunity to participate in self-determination.

4. Develops individual service and support plan containing outcomes, support arrangements, health and safety needs and methodologies to support consumer in achieving their desired life outcomes.

5. In-service residential providers and their staff on the implementation of the treatment plan.

6. Monitors level and quality of supports and services provided to consumers in all settings, including customer satisfaction with services. Reviews progress notes, writes progress statements and gives feedback to consumer and caregivers concerning progress.

7. Organizes, facilitates, when requested by the consumer, and participates in planning meetings to develop service and support plans. Prepares meeting notes. Takes reports written by other professionals and prepares the services and support plan. Insures a person centered planning process is being utilized.

8. Links and coordinates supports and services for consumers to insure quality of life including finding and maintaining residential placements, clinical services, public services and addressing family needs. Facilitates consumer development of community networks of support. Provides crisis intervention/supportive counseling as needed.

9. Assists consumers in securing inter-agency resources, including individual therapy, skill building services, supported employment, substance abuse intervention, etc. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third party coverage and public benefits. Provides information and referral for community resources.

10. Coordinates communication of consumer status with physician's offices, the crisis unit, nurses, therapists, psychiatrists, or other professionals. Keeps residential providers, family members, and other professionals informed of changes.

11. Participates in staff meetings to receive current information, guidance and direction from supervisor.

12. Facilitates conflict resolution of service and support related problems.

13. Prepares and maintains extensive documentation such as assessments, periodic reports, case files progress notes, documentation, financial updates, invoices, etc.

14. Work cooperatively with peer support specialists or other agency staff to meet the need of consumers.

15. Secures authorization for services agreed upon through the person centered planning process.

16. Meets expectations for billable units/hours of services as established by the organization.

17. Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

Incidental Duties and Responsibilities:

1. Performs various administrative/clerical functions such as preparing travel vouchers, making copies of documents, filing, etc.

2. Attends meetings, seminars, workshops, and community events related to the public mental health mission.

3. May occasionally transport consumers to and from agencies and community resources in personal automobile.

4. Reacts productively to change and handles other essential tasks as assigned.

Reporting Relationships:

Reports to: Mental Health Supervisor (Community Support Services)

Supervises: None

Working Conditions/Environment:

Works in setting with individuals who may have a developmentally disability and/or a mentally illness. Frequently drives automobile in all kind of weather conditions. May counsel individuals who maybe become potentially violent.

Qualifications:

Education: Bachelor's degree in a mental health related field from an accredited school.

Experience: A minimum of one (1) year post-degree experience in the human service field is preferred. However, pre-degree mental health experience or post-degree human service experience less than two years will be considered if the applicant exhibits the knowledge, skills and abilities listed below.

Licenses and Credentials: Valid Michigan Driver's license with a good driving record. A minimum of a Bachelor's degree in human service field and/or limited licensed bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW).

Knowledge, Skills, and Abilities:

1. Knowledge of mental health resources, and/or mental illness, counseling, psychology.

2. Ability to facilitate small groups and work effectively in a team environment.

3. Ability to plan, organize and complete work in a timely fashion.

4. Ability to handle individuals who may be distributive or potentially violent.

5. Clinical awareness and sensitivity, including a belief that individuals with developmental disabilities can be meaningful participants in our community.

6. Experience with program development; behavioral interventions and ability to assess behaviors and their causes; develop strategies to change problem behaviors and familiarity with Applied Behavior Analysis techniques and interventions.

7. Ability to maintain favorable public relations and provide community leadership. General skills with resource allocation, including inter-agency, intra-agency, and insurance coordination.

8. Ability to coordinate other disciplines to maximize positive consumer-chosen outcomes.

9. Effective oral and written communication skills, minimum at a college level.

10. Effective problem solving and mediation abilities.

11. Ability to exercise independent and mature judgment.

12. Ability to accept and implement constructive supervision.

13. Possesses functional knowledge of Microsoft Office, Word and Excel.

14. Ability to maintain appropriate professional boundaries.

Physical/Mental Requirements:

1. Hearing acuity to converse in person and on telephone.

2. Visual acuity to observe consumers behavior, read and proofread documents and use EHR and other electronic devices.

3. Ability to walk, stand or sit for extended periods of time.

4. Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)

5. Ability to lift and carry files and supplies at least 20 pounds.

6. Strong interpersonal skills to interact with leadership, employees, consumers and the general public.

7. Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action.

8. Ability to plan short and long range and to manage and schedule time.

9. Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers.

(Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)