Payroll Customer Service Specialist

Job Description

Job Description

Payroll Customer Service Specialist – SKIL Fiscal Agent

Summary

Provide support to employers contracting with the Agency to receive payroll services for their Direct Support Workers. Assist SKIL customers and their Direct Support Workers (DSWs) with initial hire packet information ensuring they are set up in the payroll computerized system to begin working with their employer. Must provide excellent customer service and maintain good relationships with customers/employers and their DSWs.

Essential Job Functions

1. Process New Hire Packets:

a. Prepare initial DSW file.

b. Ensure all documents are completely filled out and signed.

c. Assist with confirming all packet information is completed and cleared, including background checks, before DSW begins working for customer.

d. Send AuthentiCare number to each DSW including instructions. Enter required data into SKIL’s computerized payroll program.

e. Place file in assigned file cabinet.

2. Assist Direct Support Workers with questions by phone or in office.

3. Send out reminders and notifications to customers/employers and Direct Support Workers of information and changes the State makes with the various program waivers.

Job Requirements

1. At least 18 years of age
2. Clear required background checks
3. Have experience with payroll and be knowledgeable with various computer programs
4. Have strong customer service skills and be detail oriented with entering data in SKIL’s computerized payroll program.

Benefits of working as a full-time Payroll Specialist

1. Full-time position located in Parsons SKIL Office
2. Paid Sick/Personal and Vacation time
3. Paid Holidays
4. Health Insurance
5. Life Insurance
6. 403B Retirement Plan
7. Assurity Supplement Plans