Front Desk Supervisor

$18.5 per hour

Hilton Worldwide Holdings

4200 Midamerica Lane
South St. Louis, MO
I-55 & Butler Hill Road

Starting Pay: $18.50 per hour

We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs.

Responsibilities of Front Desk Supervisor Include:

Ensure the complete and constant satisfaction of all hotel guests
Resolves guest complaints
Confirms that all aspects of a guest's interaction with the facility concerning the front office operations and complete and accurate
Ensure implementation of programs meet or exceed the goals of the team
Spearhead and direct service culture actions plans
Responsible for interviewing, hiring counseling and evaluating all front office and reservations staff
Train, evaluate and schedule Guest Service Representatives
Implement new programs and policies
Maintain and ensure compliance with all brand and company standards
Supervise reservations, group information and functions
Assist in the budgeting process
Participate in daily and weekly revenue meetings
Ensure GSR behavior is abiding to employee handbook
Assist in scheduling and facilitating classes for new hotel hires
Responsible for training and supervising
Hold meetings for front desk team members on selling, rate management, customer service, etc.

Skills:

Exceptional people/interactive skills
Leadership/Supervisory abilities
Strong communication skills and processes
Capability of utilizing operating systems and computers
Possess high level of energy, creativity and enthusiasm
Excellent oral and written skills and communications

Education / Experience:

High school diploma or equivalent
Minimum of three years of guest service experience
Minimum of two years of management experience
Competent knowledge of all functions of the job with or without reasonable accommodations

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Vacancy posted 1 day ago

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