Cafe Manager

Job Description

Job Description

Job Purpose/Function:The Café Manager must ensure that the highest standards of food safety are consistently adhered to, and handle multiple daily tasks in an accurate and timely manner. The Café Manager must interact effectively with the program participants and the volunteers who help support the success of the Cafes. This position may be required to work at different locations. Major Responsibilities:Customer Service Supervise the daily ordering, serving, and clean-up of meals in an accurate and timely mannerMaintain a meal reservation system in accordance with program rules and regulations and assist in enrolling new program participantsConsistently interact with all program participants in a courteous and respectful manner to ensure their confidence and trust in the FSE Program and the AgencyReview all program participant requests and determine the appropriate actionHandle all program participant complaints promptlyReport any identified social or health needs to the Food Service Operations ManagerRespect the confidentiality of program participantsMaintain a professional demeanor and appearanceOrder supplies as needed, in an accurate and timely manner, in accordance with program guidelinesVolunteersOversee and supervise the daily activities of onsite volunteersDevelop and maintain effective working relationships with all volunteers, and create and maintain a respectful and productive work environment that engages all volunteers in such a way that they remain committed to the programAssist in recruiting and identifying potential volunteersMoney and Data ManagementAccurately record and account for all donations and monies received onsite and forward them on a daily basis to the LifeBridge Community Services Billing Specialist in accordance with the policy and procedure manualAccurately maintain required daily attendance, meal temperature and meal evaluations records and forward them on a weekly basis to the LifeBridge Community Services Billing SpecialistComplianceBe knowledgeable of and consistently adhere to all policy and procedure guidelines in the Café Manager's ManualConsistently adhere to all federal and state mandated regulations to ensure food safetyAccept food from the caterer, and assess that the quantity and quality are as orderedTake the temperature of the food at the time of delivery and again when the food is servedOn the appropriate form, record the client's reaction to the food and complaints about the food, if any, on a daily basisMaintain the cleanliness and upkeep of equipmentAdhere to all LifeBridge Community Services policies and proceduresConsistently maintain an honest and respectful working relationship with all MOW staff Other4Compliance 5. Other Attend quarterly meetings as required.Participate in ongoing job-related training as requested.Recommend improvements that impact efficiency and/or cost savings, and implement them as directed. Perform other duties as assigned. Education and Experience Required:Ability to interact with a diverse population, especially with the elderly.High School graduate or equivalentClean criminal history.Impeccable integrity and possess the ability to use good judgment.Consistently reliable, flexible, and posses the ability to work under deadlines.Strong organizational skills with the proven ability to consistently maintain attention to detail and accuracy.Strong customer service and interpersonal skills, with the ability to supervise volunteers.Effective communication skills with the ability to read, write and speak English fluently, bilingual is a plus.Present with a neat, clean and professional appearance.Experience in food handling, food preparation and food serving, elderly nutrition and/or similar work experience is a plusBe able to travel as needed to cover at any Meal Site.Confidentiality: The employee will be required to sign a confidentiality agreement. Violation of this agreement may result in disciplinary action up to an including immediate dismissal.PerksPaid Vacation, sick and personal daysPaid HolidaysLife insuranceEAP programWellness day events