Help Desk Analyst

Job Details

Job Location: Ohio Office - Fairlawn, OH 44333

Position Type: Full Time

Salary Range: $60,000.00 - $68,000.00 Salary

Job Category: Shared Services

Responsibilities

• Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
• Provide technical support primarily over the phone, remote access or email.
• Triage issues and solve or elevate them as needed to other team members.
• Solicit approvals for access requests.
• Create and maintain training materials and how-to documents as knowledge base articles in the ITSM.
• Maintain Help Desk coverage and ensure others are available in their absence.
• On call rotation for weekend support; currently once every 2-3 months.
• This is a hybrid position in Akron, OH. You must be able to work 8am-5pm in office three days a week.

Qualifications

• 2-3 years of Help Desk experience or other customer supporting responsibilities.
• BS/BA in IT, CS, or similar field.
• Knowledge of Microsoft applications (i.e. Office, email).
• Solid understanding of computer systems, mobile devices, and other end-user technologies.
• Ability to diagnose and resolve basic technical issues with limited to no assistance.
• Strong communication skills.
• Customer oriented.
• Ability to work in a fast-paced environment.

Physical Requirements / Working Conditions

• Seated 6-8 hours per day.
• Effectively utilize keyboard and phone/headset.

Benefits

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Equal Opportunity Employer

Please note that the deadline for submitting applications is October 31, 2026. All applications must be received by this date to be considered.