Nurse Navigator- Pediatrics- Neurosurgery

Nurse Navigator- Pediatric Neurosurgery

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Location: Duke Children's Hospital, 2301 Erwin Rd, Durham, NC 27705

Job Summary: We are seeking a Nurse Navigator in our Pediatric Neurosurgery clinic located in Durham, NC to be an integral member of the healthcare team and provide direct and indirect care to patients.

Job Duties and Responsibilities:

• Provide individualized navigation and support to pediatric and young adult patients, families, and caregivers across the full continuum of care, including diagnosis, pre-operative planning, surgery, discharge, and long-term follow-up.
• Serve as the primary clinical liaison for referring physicians, external providers, and out-of-state or international patients to ensure timely access, clear communication, and coordinated care.
• Conduct skilled, thorough nursing assessments; triage patient concerns and advice calls; and facilitate referrals to the appropriate level of care to support safe, effective clinical decision-making.
• Coordinate care through close collaboration with neurosurgeons, advanced practice providers, radiology, operating room teams, inpatient units, and ancillary services, with a strong focus on patients with complex, high-risk, or multidisciplinary needs.
• Support and enhance transitions of care through patient and family education, clinical advocacy, care coordination, and proactive follow-up, with the goal of improving adherence, safety, and patient satisfaction.
• Identify and proactively address psychosocial stressors, logistical barriers, and system challenges that may impact access to care, treatment adherence, or outcomes.
• Facilitate clear, compassionate communication between providers and patients/families, including education related to diagnoses, procedures, imaging, perioperative expectations, discharge instructions, and post-operative recovery.
• Provide comprehensive pre-operative and post-operative education, including coordination of follow-up appointments and post-discharge outreach to assess recovery and address concerns.
• Collaborate with the Neurosurgery Access Hub to assist with patient routing, intake review, and scheduling decisions to ensure patients are directed to the appropriate provider and care pathway.
• Build and maintain strong working relationships with community providers, referring institutions, and internal stakeholders to promote efficient, high-quality care delivery.

Job Eligibility Requirements:

• BSN required
• Specialty certification and/or MSN preferred.
• Three years of experience of specialty specific nursing in a hospital, clinic, or community setting.
• Minimum of 3 years relevant clinical nursing experience; neurosurgery, pediatrics, emergency care, critical care, or care coordination experience preferred
• Experience in nurse navigation preferred.
• Completion of national nurse navigation training preferred.
• Metric tracking skills
• Must have current or compact RN licensure in the state of North Carolina.
• BLS required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.