Operations Director

RBI Classification: Class 3 and Class 4 Technical Manager Reports to: CEO Salary: £90,000+ (depending on experience and location) The Operations Director will provide strategic and operational leadership to ensure the effective delivery of building control services within a Registered Building Control Approver (RBCA) organisation. The role will focus on ensuring compliance with the Building Safety Act 2022, relevant building regulations, and associated professional standards. The post-holder will oversee day-to-day operations, manage resources, uphold governance, and ensure high-quality, customer-focused services while protecting public safety and maintaining regulatory integrity. Lead and manage the day‑to‑day operations of the RBCA to ensure efficient, compliant, and customer‑focused service delivery. Develop, implement, and monitor operational policies, procedures, and performance frameworks in line with regulatory requirements. Ensure the company has effective systems to manage caseloads, project delivery, and statutory timeframes. Oversee resource allocation to meet demand, including staff planning, technical support, and workflow management. Provides line management to the Building Control Managers, Admin Manager and HR Advisor with responsibilities for bi‑yearly performance reviews, annual leave management, timesheet approval and overall team support and development. Join monthly meetings to stay informed of HR updates including employment law changes and new policies that align with company values. Work alongside HR to agree company‑wide KPIs. Help build, grow and support recruitment needs with the assistance of HR. Support HR in implementing initiatives to improve the employee lifecycle and employee retention. Create training plans for career development with support of HR. Regulatory Compliance & Governance Ensure that all operations comply with the Building Safety Act 2022, The Building (Registered Building Control Approvers etc.) (England) Regulations 2024 and BSR guidance. Act as a key liaison with the Building Safety Regulator and other relevant statutory bodies. Maintain and promote high standards of professional conduct, ethics, and impartiality. Implement and monitor internal quality assurance processes, audits, and continuous improvement initiatives. Risk & Safety Management Ensure risk management processes are embedded within all operations. Uphold the organisation’s duty to protect health, safety, and welfare of building users and the wider public. Support technical teams in applying professional judgement on complex or high‑risk projects. Provide clear leadership, direction, and motivation to the operations and technical teams. Foster a culture of accountability, collaboration, and continuous professional development. Support staff in maintaining competence in line with professional registration requirements (e.g. RICS, CABE, CIOB). Prepare training needs assessment reports for the Harwood Board to ensure Harwood maintains its regulatory compliance and growth plan. Write and deliver CPD and training sessions internally and externally. Business & Strategic Input Work with the Board/CEO to shape and deliver the business strategy, ensuring alignment with regulatory and market developments. Identify opportunities for operational efficiency, service improvement, and sustainable growth. Contribute to business planning, budgeting, and performance reporting. Develop and maintain strong relationships with clients, industry stakeholders, and regulators. What you can bring to the role Full professional membership of RICS, CABE, or equivalent professional body. #J-18808-Ljbffr