Executive Support Technician

Executive Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Executive Support Technician to join their team onsite in San Francisco, CA. This role will serve as an onsite technical resource within the executive workspace, providing rapid response to support requests, proactive technology readiness, and hands-on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism, discretion, urgency, and excellent customer service. This position requires someone who is comfortable supporting senior leaders in time-sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.Responsibilities:Provide dedicated onsite IT support for executive users and their Executive Business PartnersRespond rapidly to priority executive support requests in accordance with established service-level expectationsProvide first-touch troubleshooting and resolution for macOS, account and access issues, SaaS applications, network connectivity, printing, peripherals, and other end-user technologyMaintain ownership of executive issues through resolution, including coordinating with specialized teams such as AV, Identity & Access Management, or Engineering when escalation is requiredCommunicate clearly and professionally with executive users, EBPs, and supporting technical teams throughout an incidentMaintain a high level of discretion when working in executive spaces or handling potentially sensitive informationMeeting & AV Readiness:Perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetingsTroubleshoot conferencing, displays, audio, connectivity, and other meeting-room technologyProvide rapid onsite support when technical issues occur during executive meetingsCoordinate with dedicated AV teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experienceTechnology Readiness:Maintain staged loaner devices, chargers, adapters, peripherals, and other commonly required equipment to enable rapid replacement when appropriatePerform proactive checks and preparation designed to reduce avoidable executive technology disruptionsEnsure required support equipment and commonly used replacement devices are available and ready for deploymentComplete executive ticket follow-ups and readiness activities between priority support requestsDocumentation & Continuous Improvement:Follow established executive-support runbooks, escalation procedures, and service workflowsIdentify gaps, inefficiencies, or unclear steps within existing documentation and provide feedback for improvementContribute to knowledge base articles, troubleshooting documentation, and support procedures based on recurring issues and lessons learnedMaintain accurate ticket documentation, including response, arrival, escalation, and resolution information as requiredProvide clear handoffs between coverage periods to ensure continuity for active executive issuesSkills and Qualifications:Minimum 3+ years of professional IT support, desktop support, or end-user computing experience1+ year of experience supporting executives, Executive Business Partners, VIP users, or similarly high-touch customer environmentsStrong troubleshooting experience with macOS and enterprise end-user technologyExperience supporting identity and access issues, SaaS applications, peripherals, wireless connectivity, printing, and hardware replacementExperience supporting conference-room and video-conferencing technologyExperience working within established response-time or service-level expectationsAbility to troubleshoot effectively and remain composed during high-visibility or time-sensitive incidentsStrong written and verbal communication skillsDemonstrated professionalism, discretion, and sound judgment when working around confidential or sensitive informationAbility to independently prioritize work while maintaining ownership of active support issuesExperience providing dedicated executive or C-suite technology support preferredExperience supporting enterprise collaboration and conferencing platforms preferredFamiliarity with ITSM/ticketing systems and structured escalation workflows preferredExperience contributing to technical documentation, knowledge bases, or operational runbooks preferredWage Range: The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW. #INDCCStaffingOn-Camera Video Interview Notice:Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.