Shuttle Driver - Hyatt Place Austin Airport - Austin, TX

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver for the Hyatt Place Austin Airport in Austin, TX!

P OSITION S UMMARY: 

TRANSPORT GUESTS IN A PROMPT, FRIENDLY AND COURTEOUS MANNER USING SAFE DRIVING PRACTICES. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

 

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• COMPREHEND AND ABIDE BY ALL TRAFFIC REGULATIONS WHILE TRANSPORTING CUSTOMERS TO AND FROM THE AIRPORT TERMINAL OR OTHER DESIGNATED SITE.
• REMAIN CALM AND ALERT ESPECIALLY DURING EMERGENCIES OR HEAVY HOTEL ACTIVITY AND HANDLE COMPLICATIONS FROM DRIVING IN THE LOCAL COMMUNITY.
• LISTEN, UNDERSTAND AND RESPOND IMMEDIATELY TO CUSTOMER AND EMPLOYEE INQUIRIES AND REQUESTS FOR ASSISTANCE.  GREET CUSTOMERS WITH A FRIENDLY AND SINCERE WELCOME. 
• LIFT LUGGAGE, PACKAGES AND BOXES FROM CARS, BUSES, VANS AND CARTS, PLACING ITEMS ON THE GROUND, ONTO BAGGAGE CARTS, CONVEYORS OR OTHER VEHICLES.
• CLEARLY COMMUNICATE THE FEATURES, AND SERVICES OF THE HOTEL FACILITIES.  
• DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL. 
• ABILITY TO USE A HAND-HELD COMPUTER DEVICE.

OTHER DUTIES

• MAINTAIN CLEANLINESS OF THE HOTEL VEHICLE BY CLEANING AND WASHING IT WHEN APPROPRIATE.
• TAKE VEHICLE FOR PERIODIC SERVICING AND FUELING AS REQUIRED.
• ASSIST IN VALET WHEN NECESSARY
• ASSIST OTHER DEPARTMENTS AS DIRECTED

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

 

REQUIRED KNOWLEDGE /  SKILLS /  ABILITIES: 

• ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER.
• SUFFICIENT MANUAL DEXTERITY IN ONE HAND TO BE ABLE TO LOAD AND UNLOAD LUGGAGE.
• ABILITY TO COMMUNICATE EFFECTIVELY VERBALLY AND IN WRITING ENGLISH SUFFICIENT TO ASCERTAIN AND DOCUMENT APPROPRIATE PICK UP AND DROP OFF POINTS, ETC.

DESIRED SOFTWARE PROFICIENCIES: NONE

 

SUPERVISORY R ESPONSIBILITIES:  NONE 

EDUCATION / EXPERIENCE: 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
• VALID CLASS II DRIVER’S LICENSE ISSUED BY THE STATE IN WHICH THE HOTEL IS LOCATED REQUIRED.   PROVIDE EVIDENCE OF INSURABILITY BASED ON RISK CONTROL FACTORS ESTABLISHED BY THE COMPANY INSURANCE PROVIDER.
• NO PRIOR EXPERIENCE REQUIRED.  PRIOR DRIVER, HOSPITALITY, BELL PERSON OR DOOR PERSON EXPERIENCE PREFERRED.

 

PHYSICAL REQUIREMENTS 

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS

 

PHYSICAL ACTIVITY                      FREQUENCY
SITTING                                       FREQUENT
WALKING OCCASIONAL
CLIMBING STAIRS OCCASIONAL

CROUCHING/BENDING/STOOPING FREQUENT
REACHING OCCASIONAL
GRASPING CONSTANT
PUSHING/PULLING FREQUENT
NEAR VISION CONSTANT
FAR VISION CONSTANT
HEARING CONSTANT
TALKING CONSTANT
SMELL OCCASIONAL

TASTE                                                                     RARE
LIFTING/CARRYING (# LBS) FREQUENT – UP TO 50 LBS.
TRAVEL RARE

MATERIALS / EQUIPMENT USED:

• OPERATION OF VAN AND OTHER VEHICLES.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k) with company match
• Employee discount
• Flexible schedule
• Referral program