Front Desk Rep

Job Description

Job Description

Job Summary

This is a “front of the house” position where the primary role is to meet and greet customers both on the phone and in person. We are looking for someone to facilitate a seamless and pleasant exchange when customers are coming and going. It is the most visible role within our company. 

Responsibilities and Duties

• Client Interaction
• Database Entry and Filing Paperwork
• Cross-Selling our products and services including training, grooming, daycare, boarding, and dog park
• Gathering vaccine records and information needed for the care and welfare of our customer’s dogs, including but not limited to: shot records, special requests, health issues, grooming instructions, and feeding instructions
• Maintain a clean and orderly workplace
• Support other staff members, including taking dogs and belongings between the office and kennel

Qualifications and Skills

• Professional appearance and strong customer service skills
• Basic computer skills
• Database experience
• Successful work history demonstrating the outlined responsibilities and duties
• Experience in animal care industry preferred but not required
• Must be able to work independently and as a team
• Must be dependable, adaptable, and detail-oriented

Job Type

• Part-time
• In-person required
• Holidays off
• Weekend availability occasionally
• Morning and Afternoon shifts
• No evenings or overnights
• Hours needed between 14-25. We work M-F 7:15-11 am and 2:45-6 pm
• Looking for two candidates that can ideally work both shifts of a day, 2-3 days per week
• Flexibility for days worked is preferred

Pay

• $15 per hour
• Tips
• Bonuses
• Employee Discounts
• Paid time off after one year