North American Authorization Line Junior Specialist

Customer Representative As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment. This role offers an opportunity to work with banking and card-related services, gain valuable experience in customer support, and operate within structured, global processes across Europe and the United States. What you will do: Provide high-quality customer support for banking and card-related inquiries Handle incoming calls and written requests from customers in English Resolve customer issues during the first contact whenever possible Support transaction authorization processes and handle card-related (sensitive) data Assist customers with account-related topics, payments, and billing issues Escalate more complex cases to dedicated teams when required Maintain accurate documentation in internal systems Work within defined procedures and ensure compliance with financial regulations Build positive and professional relationships with customers What we are looking for: Very good command of English (C1) both written and spoken Secondary education (high school diploma) – students and graduates welcome Customer-oriented mindset and willingness to learn Good communication and interpersonal skills Basic computer skills (MS Office, ability to navigate systems) Ability to work with procedures and deadlines Nice to have: First experience in customer service, call center or banking Interest in financial products and customer support What we offer: Stable employment in a recognizable international company Full onboarding and paid training Clear career paths and internal development opportunities Friendly, supportive team environment Up to +15% bonus for non-standard working hours Working conditions: This role operates in a 24/7 shift environment, requiring full flexibility. Work may include: Night shifts Weekends Public holidays This role is designated as home-based remote. Elavon