Help Desk Technician

Job Description

We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.

Qualifications:

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• Prior help desk, deskside, or remote technical support experience
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• Working knowledge of Windows 11 troubleshooting and break/fix support
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• Familiarity with basic networking concepts (switches, firewalls, VLANs)
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• Experience with endpoint/device management consoles (MDM-style tools) a plus
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• Experience with thin client environments a plus
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• Experience with Cisco phone systems (or similar VoIP platforms) a plus
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• Strong customer service and phone communication skills
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• Professional demeanor and reliability; comfortable representing IT to non-technical store staff
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• Bilingual (Spanish) a plus, not required
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• Comfortable working in a high call volume, deadline-driven support environment
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