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SaaS Technical Support Engineer — Delightful User Help

Obsidian

Mercor is looking for a Customer Support Specialist in San Francisco to ensure a delightful experience for users on our platform. The role involves responding to support inquiries, debugging web applications, and collaborating with engineering. The ideal candidate will have at least 2-5 years of customer support experience in SaaS environments, with knowledge of web development tools. Join our rapidly growing team at Mercor! #J-18808-Ljbffr Obsidian

Vacancy posted 2 days ago
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