SaaS Technical Support Engineer — Delightful User Help
Obsidian
Mercor is looking for a Customer Support Specialist in San Francisco to ensure a delightful experience for users on our platform. The role involves responding to support inquiries, debugging web applications, and collaborating with engineering. The ideal candidate will have at least 2-5 years of customer support experience in SaaS environments, with knowledge of web development tools. Join our rapidly growing team at Mercor! #J-18808-Ljbffr Obsidian
- ...platform is having a delightful experience end... ...thousands of users joining the... ...reach out for help, you will be responsible... ...with our engineering team, triaging... ...websites and issues SaaS-type... ...informal tone in our support communication while... ..., or a related technical field OR...Help
- ...when things go wrong, helping every organization be... ...They obsess over our delightful enterprise-ready... ...We’re looking for a Technical Support Engineer to join our team. If... ...preferably in a B2B SaaS environment working with... ...technical and non‑technical users. Familiarity with...HelpRemote workHome office3 days per week
$210k - $250k
...beneficial for our users and for society... ...researchers, engineers, policy experts... ...We are hiring Support Engineers to... ...Applied AI as the technical support voice... ...continuous coverage. Help build the... ...and technical SaaS products, and can... ...curious - you delight in the hunt of...HelpVisa sponsorship- ...About Us Socket helps devs and security teams ship faster... ...Role We're looking for a Technical Support Engineer to join as Socket's first... ...engineering, or TAM at a B2B SaaS company, ideally somewhere with... ...their expectations and delight them at every interaction....HelpRemote workFlexible hours
$64k - $96k
...Role description End User Support (EUS) Engineer Lead II - Lab Support Who We Are: Born digital, UST transforms lives... ...embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered...HelpFull timeTemporary workPart timeWork at officeLocal areaRemote workFlexible hoursShift work- ...role You’ll be the technical backbone of our support team, resolving complex... ...millions of users have an excellent experience... ...collaborating with engineering to fix bugs, and... ...technical resources that help users help... ...internal tools needed to delight customers Assist with...HelpFull timeWork at officeLocal areaRemote workWork from home
$90k - $125k
...is growing rapidly, and our Technical Support Engineering team is scaling alongside... ...needs of an expanding global user base. As a Technical... ...Award for Customer Service, helping customers solve technical,... ...Engineering) at a cloud or SaaS provider. * SQL proficiency...HelpFull timeWork experience placementWork at officeFlexible hours$120k - $190k
...is the Work AI platform that helps everyone work smarter with... ...platform. With over 100 enterprise SaaS connectors, flexible LLM... ...for a talented Designated Technical Support Engineer to join our rapidly expanding... ...additional value for their users Educate customers on the use...HelpWork experience placementHome officeFlexible hoursShift work- Unstructured Technologies Inc. is seeking a Technical Support Engineer to assist customers using our SaaS platform in San Francisco. You will troubleshoot product issues, help with onboarding, and resolve billing requests while coordinating with other teams. The ideal candidate...HelpRemote job
$114.8k - $158k
Team & Role The Technical Support Engineering team in our San Francisco office is key... ...Design while advocating for user needs. Responsibilities Become... ...recurring product issues to help triage customer issues,... ...working in a support role (SaaS experience preferred). Excellent...HelpFull timeWork at officeRemote work1 day per week$114.8k - $158k
Gem is seeking a Technical Support Engineer in San Francisco to enhance customer support through in-depth product knowledge and user advocacy. This role involves assisting customers, managing... ...in a support position, preferably in SaaS, excellent communication skills, and...$50.93k - $75k
Technical Support Specialist Department: 509 Support Operations... ...and support to Engineers and Developers - and then... ...3 years of Technical Help Desk, Technical Support... ...Support or related title of SaaS or complex software... ...Experience supporting users in a mixed OS environment...HelpFull timeLocal areaMonday to FridayNight shift- ...Performance Engineer Opportunity At LiteLLM LiteLLM... ...performance engineer to help scale the platform to handle... ...website, Github and Technical Documentation. About... ...for a Technical Support Engineer to help our customers... ...and non-technical users, and continuously improving...Help
- ...for millions of ChatGPT users to enabling drone... ...We are hiring an IT Support Engineer to own frontline IT support... ...friction systems that help a distributed team move... ...and low-friction) SaaS Administration and Collaboration... ...— you can explain technical steps clearly and keep...HelpRemote workFlexible hours
$120k - $165k
...About the role As the technical backbone of Gamma's support team, you'll resolve... ...issues and ensure millions of users have an excellent experience... ..., collaborating with engineering to fix bugs, and building... ...technical resources that help users help themselves. Your...HelpFull timeWork at officeWork from home$130k - $195k
...We build the foundation for agent engineering in the real world, helping developers move from prototypes to... ...role We're hiring a Senior Technical Support Engineer to lead our customer support... ...experience for highly technical users, from AI engineers to...HelpWork at officeRemote workFlexible hours$105k - $130k
...Sentry is on a mission to help developers write better... ..., and requires both a technical background and a solid... ...our product. Sentry’s engineers and product managers are... ...it already is - Sentry Support Engineers are expected to engage with our SaaS users in these channels and...HelpHourly payInternshipWork at officeWeekend work$7.5k
...more. Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization... ...of contact for technical issues via help desk, chat, email, and in-person....HelpWork at officeLocal area$170k - $230k
...IT Support Engineer San Francisco, CA | Seattle, WA About... ...beneficial for our users and for society as a whole... ...who combines deep technical skills with a genuine... ...operational improvements that help us scale. You'll work... ...Android, and our core SaaS platforms (Google...HelpWork at officeImmediate startVisa sponsorship$132k - $167k
...Location Type Hybrid Department Support Compensation Base... ...operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You... ...support for an enterprise B2B SaaS organization Demonstrate deep...HelpFull timeWork at officeLocal areaFlexible hours- ...standalone business unit to focus on our SaaS business-an area where we see growth... ...bigger competitors. As a Senior Technical Support Engineer, you will focus on in-depth problem analysis... ...a Growth Mindset and is willing to help and mentor colleagues...HelpWork at officeLocal area
- ...is seeking experienced ML engineers to design, build, and... ...products are designed to help people find answers, make... ...Great recommendations and user understanding are central to delighting and delivering for each user... ...usage. Help shape the technical direction of ranking,...Help
$100 per hour
...Technical Support Engineer Hybrid (4 days onsite, 1 day remote) – Brisbane, CA To get the best candidate... ...resource planning (ERP) platform that helps companies manage and streamline their... ...enterprise customer support across SaaS, PaaS, and self-hosted environments...HelpTemporary workFixed term contractRemote workWork from homeHome officeWork visa- ...Job Description Job Description Technical Support Engineer Description: We are seeking a talented... ...and update knowledge base articles, user guides, and technical documentation... ...-starter mentality with a passion for helping others, problem-solving, and continuous...Help
- Requirements 3+ years in Technical Support, SaaS Support, Technical Customer Success, or similar customer... ...job involves As a Technical Support Engineer at Unstructured, you’ll support... ...onboarding and operational workflows, and helping resolve account and billing‑related...HelpRemote work
- ...Fable Security is looking for a Support Engineer in San Francisco to manage post-sale technical support, ensuring successful deployment and adoption of their human... ...base salary, potential equity, and the chance to help shape a growing support function in a fast-paced environment...Help
- Factory is bringing autonomy to software engineering. We are looking for a Technical Services Engineer to ensure... ...As with all Factory roles, you will help shape how we build and deliver autonomous... ...enterprise software (especially B2B SaaS) that complements Factory’s mission....HelpWork at office
$136.6k - $168.7k
...Values:** At Drata, we help companies earn and keep the trust of their users, customers, partners, and... ...management, network security, SaaS administration, and... ...enjoys combining strong technical depth with an automation... ...documentation, support runbooks, and integration...HelpLive inWork at officeImmediate startWorldwideMonday to FridayFlexible hours- ...for leaders who want to help bring new technology... ...About the role: As our IT Engineer, you’ll own the... ...and access management, SaaS tooling, device security... ...serving as the first line of support for our team’s day-to-day... .... Have supported end users at a fast-moving...Help
- ...trusted by all. About The Support Team Mixpanel Support is... .... We care deeply about helping our customers be successful... ...of a Support Engineer is to help users solve technical challenges and use Mixpanel... ...providing customer facing SAAS support (in customer support...HelpContract work
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