MSP Level 3 Technician

Job Description

Job Description

Work environment:

• This role operates as the primary technician for the office, requiring a highly skilled, versatile professional who can confidently manage a wide range of systems and client environments
• Collaborative, supportive team culture
• Office snacks and theme days

Benefits:

• Competitive salary with performance bonuses
• PTO
• Profit Sharing Plan
• Certification reimbursement and professional development support
• Flexible work options
• Strong local team with national technical resources

What you will do:

• Solve complex issues escalated from Level 1 and Level 2
• Design and manage networks for performance and security
• Administer systems including patching, backups, recovery, and monitoring
• Lead client projects such as migrations, installations, and deployments
• Build strong client relationships and recommend smart solutions
• Document environments with diagrams, configurations, and procedures
• Mentor technicians and elevate team capability
• Ensure compliance with cybersecurity and regulatory standards
• Provide emergency support including after-hours when needed

What you bring:

• Problem Solving and Projects: Proven ability to troubleshoot complex issues and manage IT projects from start to finish
• RMM and PSA Tools: Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
• Systems Expertise: Strong proficiency with Windows and Linux servers, VMware or Hyper‑V, and cloud platforms including Azure and AWS
• Networking and Security: Solid understanding of networking protocols, firewalls, VPNs, cybersecurity best practices, and monitoring tools like SolarWinds or Auvik
• Minimum 5 years in IT support with at least 2 years in a senior or Level 3 role
• MSP experience preferred
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced, evolving environment
• Valid driver's license required
• Occasional travel to client locations
• Onsite and remote work based on client needs

About TeamLogic IT

TeamLogic IT offers a dynamic environment where your expertise matters and your growth is supported. You will work on diverse projects, strengthen your technical skills, and make a meaningful impact on SMB clients. As part of a local office, you benefit from close collaboration while also tapping into a nationwide network of technicians.