Support Specialist

Student Support Specialist (Program Specialist 2)Under general supervision of the Manager of Student Support Services, the Program Specialist 2 coordinates specialized student support and workforce funding programs including Worker Retraining, WorkFirst, Basic Food Employment and Training, Passport to Careers, Opportunity Grant, Early Achievers Grant, Student Emergency Assistance Grant, Supporting Students Experiencing Homelessness, and related student support initiatives.The specialist reviews student applications, verifies eligibility information, determines file completion, processes awards, monitors academic progress requirements, interprets program rules and procedures, maintains student and grant records, prepares reports, provides program information to students and external agencies, and refers students to appropriate campus and community resources.This position serves as a program resource for students, faculty, staff, and external partners regarding assigned workforce funding and student support programs. The position exercises independent judgment in applying established program requirements, determining routine eligibility, identifying documentation needs, prioritizing student support needs, maintaining confidential records, and referring exceptions, appeals, unusual compliance issues, or policy questions to Workforce Services leadership.Competencies:Manages ComplexityDecision QualityAction OrientedPlans & AlignsEnsures AccountabilityDrives ResultsCollaboratesInstills TrustDemonstrates Self-AwarenessSelf-DevelopmentNimble LearningSituational AdaptabilityMinimum Qualifications:Associate degree or higher from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all required competencies for this position.Strong written, verbal, and interpersonal communication skills.Experience interpreting policies and procedures based on government regulations.Excellent student-centered customer service, outstanding interpersonal skills, organizational skills, and attention to detail.Experience working with student/client records.Intermediate to advanced skills with Microsoft Office products.Desired Qualifications:Two or more years of related experience.Experience with a student management system, e.g., PeopleSoft.Familiar with Worker Retraining, WorkFirst, BFET, or OG funding program(s).Knowledge of Spokane Colleges vocational education programs.Physical Requirements:Work is performed in a normal, temperature-controlled office environment.Work is sedentary in nature.Frequent use of computer and exposure to terminal screens.Visual focus and strain.Work in an office setting with frequent interruptions and background noise.Work directly with students/clients.Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.Frequent repetitive hand/wrist motions and finger manipulation.Frequent oral and auditory communication with others.Conditions of Employment:Full-time schedule (12 months, 40 hours per week).This position is overtime eligible.6-month probationary period.Criminal background check is required.This position is covered under a collective bargaining agreement. Membership is optional.Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.Benefits Information:Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.Public Employees Benefits BoardAdditional benefits informationRequired Application Materials:Cover letter - addressing your qualifications relevant to the responsibilities of this position.Resume.References – the names, addresses, and phone numbers of three professional references.For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at View email address on click.appcast.io Opportunity Institution:Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to: Frederick Davis, MA Chief Human Resources Officer Spokane Colleges P.O. Box 6000, MS1004 Spokane, WA. 99217-6000 View phone number on click.appcast.io / View email address on click.appcast.io.