Dispatcher / Customer Service Representative

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Join Our Team!

We are a growing residential HVAC and plumbing company looking for a highly organized, customer-focused Dispatcher / Customer Service Representative to be the first point of contact for our customers and technicians. If you thrive in a fast-paced environment, enjoy helping people, and excel at multitasking, we'd love to meet you.

Position Summary

As a Dispatcher/CSR, you will play a critical role in keeping our operations running smoothly by coordinating technician schedules, managing incoming calls, booking maintenance appointments, and delivering exceptional customer service both over the phone and in person.

Key Responsibilities

• Answer incoming calls from customers and field technicians.
• Schedule and dispatch HVAC and plumbing technicians to customer homes.
• Coordinate daily service calls and optimize technician routes.
• Contact existing customers to schedule and confirm maintenance visits.
• Provide outstanding customer service and resolve scheduling concerns.
• Serve as the first point of contact for customers, vendors, and visitors.
• Maintain accurate customer records and appointment information.
• Communicate effectively with technicians throughout the day regarding schedules, job status updates, and customer needs.
• Assist with office administrative duties as needed.
• Support customer retention efforts through maintenance agreement follow-ups and appointment booking.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computers and office software.
• Strong attention to detail and problem-solving skills.
• Dependable, punctual, and team-oriented.
• Previous dispatching, customer service, or call center experience preferred.

Bonus Qualifications

• Experience using ServiceTitan .
• Experience managing or creating content for social media platforms (Facebook, Instagram, TikTok, etc.).
• Prior experience in the HVAC, plumbing, or home service industry.

What We Offer

• Competitive pay based on experience.
• Paid training.
• Opportunities for advancement.
• Supportive team environment.
• Stable, year-round employment with a growing company.
• Employee Discounts

Schedule

• Full-time position
• MondayFriday (with occasional overtime or rotating on-call responsibilities, if applicable)