Call Center Representative

Company Description

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are looking for a customer-focused Call Center Representative to provide professional support and assistance to customers through inbound and outbound communications. This role is ideal for individuals with strong communication skills who enjoy helping others and resolving concerns efficiently.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer concerns and escalate complex issues when appropriate.
• Maintain detailed records of customer interactions and service requests.
• Meet established performance and customer satisfaction goals.
• Follow company procedures and quality standards.
• Collaborate with team members to improve customer experiences.
• Identify customer needs and recommend appropriate solutions.
• Participate in training and development programs.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Performance-based recognition opportunities
• Valuable customer service experience
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer and data entry skills.
• Strong organizational and time-management abilities.
• Positive attitude and professional demeanor.

Additional Information

• Competitive salary package ($47,000 – $51,000 annually)
• Comprehensive training and professional development
• Clear career advancement opportunities
• Collaborative and supportive team environment
• Opportunity to develop valuable marketing and leadership skills
• Performance-based growth opportunities
• Exposure to innovative marketing campaigns and business strategies
• Full-time position with long-term career potential
• Dynamic workplace focused on personal and professional success