Sr Manager, Market Research

Business Analytics & Insights (BAI) Location: Deerfield, this is a flex commuter/hybrid role Senior Manager, US Market Research Role Purpose The Senior Manager, US Primary Market Research is a strategic thought partner to brand and cross-functional teams, responsible for generating rigorous, business-relevant insights that inform brand strategy, execution, and decision-making. In an environment enabled by data integration via Amgen's MRAgent platform, this role focuses less on managing research outputs and more on owning insight judgment, meaning, and impact- ensuring data is interpreted correctly, synthesized effectively, and translated into clear strategic guidance. Key Responsibilities Strategic Thought Partnership Serve as the primary PMR (Primary Market Research) thought partner to the Commercial team (primarily brand teams), guiding the framing of business questions and translating insights into implications for brand strategy and execution. Act as an internal consultant, helping stakeholders move from data to decisions by identifying the 'so what' and 'now what'. Support key annual activities (e.g., brand planning, executive reviews, budgeting, business cases) with objective, insight-driven guidance. Insight Generation & Interpretation Lead the interpretation and synthesis of primary market research findings, leveraging standardized dashboards, analytics tools, and AI-enabled capabilities (e.g., MRAgent). Go beyond descriptive findings to surface insights, risks, opportunities, and strategic tradeoffs. Integrate learnings across studies, time periods, and data sources to provide a coherent view of brand and portfolio performance. Data & Business Rule Ownership Own KPI definitions, business rules, and analytic intent for assigned brands and studies, ensuring clarity, consistency, and longitudinal integrity. Ensure that changes to questionnaires, metrics, or data cuts are intentional, documented, and aligned with relevant partners. Maintain high standards for data quality, methodological rigor, and trend continuity. Team Leadership & Development Partner with other PMR and CD&A team members, developing strategic thinking, analytical judgment, and stakeholder confidence. Coach other PMR team members when needed, to help shape their skills and to provide business context to ensure more rounded analyses. Guide teams on how to effectively leverage modern tools and analytics while maintaining strong research fundamentals. Work with their Director to prioritize and balance business asks, to ensure focus on the highest-value insight opportunities. Stakeholder Enablement & Change Leadership Manage expectations with stakeholders regarding self-service insights vs. value-add PMR partnership. Facilitate strategic discussions rather than presenting findings, especially in environments where stakeholders have direct data access. Support adoption and effective use of new research tools and ways of working. Capability & Process Advancement Contribute to the continuous evolution of PMR (Market Research) capabilities, methodologies, and tools. Identify opportunities to improve efficiency, consistency, and impact of primary market research across brands. What Success Looks Like A successful Senior Manager: Is sought out for judgment and strategic guidance, not just data Delivers insights that change thinking and inform decisions Elevates team capability while increasing efficiency Maintains PMR’s credibility and relevance in a democratized data environment Balances rigor with speed, and consistency with flexibility Basic Qualifications Doctorate degree and 2 years of experience in market research, or related functions OR Master’s degree and 4 years of experience in market research, or related functions OR Bachelor’s degree and 6 years of experience in market research or related functions Preferred Qualifications Experience in pharmaceutical or life sciences industry Deep expertise in primary market research methodologies (qualitative and quantitative) Strong analytical skills with the ability to translate complex data into actionable insights Demonstrated ability to think strategically and influence decision-making Excellent written, verbal, and facilitation skills with senior audiences Proven ability to work collaboratively across functions in a matrixed environment Experience coaching and developing talent What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives. Award-winning time-off plans. Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Sponsorship Sponsorship for this role is not guaranteed. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Amgen