Patient Service Representative

Patient Service Representative (PSR) Ambulatory Services

The Patient Service Representative (PSR) Ambulatory Services is the first point of contact with patients, family members, and caregivers in the practice office. The PSR represents Franciscan through face-to-face, phone, and electronic communication to provide information, direction, and support to internal and external customers. This position collaborates with providers, leadership, and clinical staff to coordinate patient schedules in the occupational Health EMR, urgent care EMR and direct to employer EMR. The PSR demonstrates the ability to compassionately engage in conversation with patients on their responsibilities for copayment, prepayment, and outstanding balances. The PSR will fulfill other customer and administrative duties, such as maintenance of medical records to include scanning in documentation and charge entry.

WHO WE ARE

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Hours/Days: 7:45am-6:15pm M-F; 7:45am-4:15pm Sat
• Enjoy work life balance with consistent day shift schedule and observed holidays off work.
• Professional development opportunities.
• Good customer service, able to multi-task, team player
• Enhanced benefits package with a pay structure to reward experience and expertise.
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.
• Work within an electronic medical records system.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Additional daily administrative tasks based on practice specialty.

QUALIFICATIONS

• Required High School Diploma/GED
• Basic Life Support Program (BLS) - American Heart Association

TRAVEL IS REQUIRED: Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.