Sales Engineer

Job Description

Job Description

Ranpak

Founded in 1972, Ranpak's goal was to create the first environmentally responsible system to protect products during shipment.

Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this, we deliver an important contribution to reduce the global plastic crisis.
The development and improvement of materials, systems, and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Besides Protective Paper Solutions, Ranpak invests heavily in its Automation division.

Summary:

Highly motivated and customer-focused Sales Engineer with a background in Mechanical Engineering to lead and support customer-specific applications and solutions in our “Pack Space Excellence Department”. This role involves translating customer needs into tailored technical solutions, coordinating cross-functional efforts, and ensuring successful deployment and integration of Ranpak systems.

Responsibilities:

• Serve as the primary technical contact for customers during the sales and implementation process.
  • Understand customer needs and translate them into effective packaging solutions in close collaboration with the Sales Manager.
  • Support the sales team with technical insights during customer meetings, trainings, and trade shows.
  • Prepare and present solution proposals, including layouts, cost estimates, and ROI calculations
  • Lead customer application projects, ensuring delivery on time, within scope, and budget.

• PSE Project Management and Innovation
  • Collaborate with Engineering and Product Management to define application scope and deliverables.
  • Fuel PSE with new innovative concept ideas to drive customer value and differentiation from customers, including digital/date products.
  • Coordinate with internal and external stakeholders to align on application requirements and timelines.
  • Lead cross-functional teams in the development and deployment of customized solutions.
  • Support post-project reviews and lessons learned sessions.
  • Provide input on product improvements and new product introductions (NPIs) based on customer feedback and market trends.
  • Identify opportunities for application optimization and contribute to continuous improvement initiatives.
  • Ensure compliance with relevant standards (e.g., CE, UL_CA) and customer-specific requirements.

• Drive and own key Sales Performance Metrics:

• Sales Conversion Rate – Track the percentage of proposals that convert into closed deals.
• Revenue Growth – Monitor revenue generated from new and existing customers.
• Sales Cycle Length – Analyze the average time from initial contact to deal closure.
• Pipeline Value – Maintain and grow a healthy pipeline of qualified opportunities.
• Customer Satisfaction (NPS or CSAT) – Gather feedback to ensure high service quality.
• Technical Win Rate – Evaluate success in winning technical validations or trials.

• Prepare executive-level presentations and dashboards to communicate application status and key sales performance metrics

Qualifications:

• Bachelor’s degree in Engineering with a sales background
• 5+ years of experience in application engineering, preferably in a manufacturing or industrial automation setting
• Strong customer orientation and ability to translate needs into technical solutions
• Excellent organizational, communication, and leadership skills
• ERP knowledge (preferably SAP)
• Strong understanding of logistic systems, automation technology, and integration processes
• Familiarity with compliance standards such as CE and UL_CA
• Hands-on mentality, proactive, and solution-oriented
• Team player (also in global teams)
• Hands-On
• Commercially driven
• Fluent in spoken and written English
• Willing to travel up to 20% of the time

What we offer:

• The possibility to make an impact in a fast-growing stock-listed company
• Working in a collaborative culture, informal but highly results-focused
• Interesting learning & development opportunities
• A competitive remuneration package
• Company laptop and cell phone
• Travel expense allowance
• Flexibility to work from home
• Company laptop and cell phone
• Travel expense allowance
• Flexibility to working from home