Retail Store Manager

Job Description

Job Description

IF THESE SIX PHRASES DESCRIBE YOU, WE NEED YOU ON OUR TEAM!

• Ready to work
• Strong interpersonal skills
• Eager to learn
• Positive attitude
• Dependable
• Team player

Must have five years supervisory experience and merchandising skills. Must have excellent customer service skills. Must feel comfortable addressing employee and customer concerns. Must be able to work the full scope of operation hours. Must have clean criminal record and MVR. Driver's license and insured vehicle required. Fulltime with benefits. No late hours. Salaried position.

POSITION SUPERVISES : Assistant Manager I, Assistant Manager II, Customer Service Manager(s), Sales Associate(s)

JOB SUMMARY:
The Store Manager is responsible for managing the retail store’s daily operations, including the production room activities and the sales floor, providing an optimum shopping environment for the customers. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included are the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The Store Manager is responsible for clearly defining roles, responsibilities, and requirements for their direct reports and holding each accountable by setting specific performance expectations, providing necessary training and development, personally following up, and giving consistent and candid feedback.

ESSENTIAL JOB FUNCTIONS:

• Responsible for the assigned store's sales, profit, and marketing plan. Evaluates sales results against plan and inventory levels and takes appropriate action as necessary. Controls costs related to store operations following budgeted allowance.
• Ensures that proper merchandising, visual displays, and space allocation follow merchandising plans to meet projections for sales per square foot and average sales per transaction.
• Interviews, trains, supervises, evaluates, and coaches employees to ensure adequate staffing of the store. Completes all personnel records and reports while maintaining the confidentiality of the employee and the company. Conducts regular monthly store meetings, which include a focus on safety in-store operations. Provides feedback to management to enhance the communication process.
• Ensures all employees provide friendly, courteous customer service and satisfaction. Responds to requests for management assistance in a helpful and accommodating manner.
• Supports the mission of Goodwill by exhibiting a willingness to employ and supervise persons with barriers to employment. Trains, supervises, and evaluates clients/trainees assigned to the store in consultation with vocational staff.
• Responsible for the accurate handling of donated assets. Verifies quantity, quality, and dollar value of merchandise received in the store. Evaluates the pricing of goods and makes and reports any necessary adjustments according to established procedure. Follows company pricing guidelines to determine the value and price of some merchandise, such as housewares, shoes, books, and electronics.
• Completes all reports and documents that are to be submitted on a daily, weekly, and monthly basis. Ensures the accuracy and timeliness of all written reports
• Controls inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting. Take appropriate action to prevent such losses.
• Ensures that a member of management oversees store operations in the absence of the Store Manager. Maintains security of all cash and store receipts. Arranges daily deposits to be taken to the bank by authorized management personnel.
• Directs and monitors Assistant Managers and CSM in managing their assigned areas of responsibility.
• Attends all virtual and in-service meetings and training sessions.
• Represents the company and its mission within the community. Promotes the store by interacting with other business leaders and participating in community events. Such activities will be coordinated with the Chief Marketing & Development Officer, Vice President of Retail, and the District Retail Manager.
• Observe retail competitors’ practices and evaluate the impact of the competition on Goodwill operations.
• Performs all essential responsibilities common to all Goodwill store management positions, i.e.
• Performs cash register transactions.
• Tends to any after-hours emergencies that occur in the store.
• Addresses facility maintenance and security issues.
• Monitors the proper use of store equipment to minimize the need for repairs and replacement.
• Performs all functions of the opening and closing of the store.
• Directs and performs housekeeping and recovery duties.
• Follows, enforces, and provides training to ensure that all safety rules and regulations are followed. Completes and submits any necessary forms and reports immediately, but no longer than 24 hours when an incident occurs.

OTHER REQUIREMENTS:

• At least 21 years of age.
• Must be able to work any shift.
• Experienced in Microsoft Office: Word, Excel, and Outlook.
• Ability to communicate effectively in English orally and in writing.
• Have a valid resident state driver’s license with a safe driving record.
• Must have a cell phone.
• Eligible for a positive outcome on required resident state criminal conviction background check.
• Maintain appropriate requirements (including current automobile insurance and license plates) for legal vehicle operation and a vehicle for store-related travel.
• Must maintain Goodwill’s Drug-Free Workplace.
• Goodwill considers this a safety-sensitive position because it includes tasks or duties that could affect the safety and health of the employee or others.

QUALIFICATIONS

EDUCATION
Accredited Associates Degree or equivalent. Experience may be substituted for education on a two-years to one-year basis. Training is over a period of up to and including six months

EXPERIENCE
Five years of management-level experience in retail sales or a related environment, including a
minimum of two years’ experience interviewing/hiring for entry-level positions and conducting
employee performance management, including separations.

PHYSICAL REQUIREMENTS:
Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling, and seeing.
Lifting/Carrying: Medium work-- Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs.
Pushing/Pulling: Heavy work--Pushing/Pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs.

AN EQUAL OPPORTUNITY EMPLOYER
Goodwill is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Goodwill does not discriminate against any person, but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, or veteran status. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge.

This is a management position
This is a full time position