Certified Medical Assistant (CMA)

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Certified Medical Assistant (CMA)

Adult/Internal Medicine Full Time Professional Memphis, TN, US

2 days ago Requisition ID: 1000

Salary Range: $15.50 To $22.00 Hourly

Location: Memphis, TN

FLSA Status: Non-Exempt

Hourly Pay Rate: $15.50 - $22 / hour based on experience

Position Summary

The Certified Medical Assistant (CMA) works as an integral member of the clinical care team and supports providers in delivering high-quality, patient-centered primary care to patients. The CMA performs clinical and administrative support functions within the scope of training, certification, organizational policy, and provider direction. This position is responsible for preparing patients for visits, obtaining and documenting clinical information, assisting with examinations and procedures, performing approved testing and specimen collection, supporting care coordination, and maintaining a safe, efficient, and confidential clinical environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide courteous, timely, and compassionate service while promoting patient comfort, dignity, privacy, and safety throughout the visit.
• Prepare examination and treatment rooms for patient care; clean, disinfect, stock, and maintain rooms, supplies, and equipment in accordance with infection-control and safety standards.
• Room patients and obtain accurate vital signs, height, weight, and other required clinical measurements; document information promptly and accurately in the electronic health record (EHR).
• Review and update patient information as assigned, including medication lists, allergies, health history, and other clinical data needed to support the provider visit.
• Assist providers with examinations, treatments, diagnostic procedures, and therapeutic procedures within the CMA scope of practice and under appropriate direction.
• Collect, label, process, package, and route specimens, including urine and sputum specimens, in accordance with established procedures and applicable laboratory requirements.
• Perform venipuncture, routine laboratory procedures, waived testing, and other approved point-of-care testing as authorized by training, competency, and organizational policy.
• Conduct routine procedures as requested, including hearing and vision screening and other clinical support testing within the scope of the position.
• Administer approved therapies and procedures as directed by the provider and in accordance with established clinical protocols and documented competencies.
• Ensure complete, accurate, and timely documentation of patient care activities, clinical procedures, communications, and follow-up actions in the EHR.
• Assist with scheduling appointments, referrals, procedures, and other follow-up services to support continuity and coordination of patient care.
• Assist with patient telephone calls, messages, and follow-up communications; route clinical questions appropriately and support timely responses in accordance with department standards.
• Route incoming clinical documents and faxes accurately and promptly to the appropriate provider, department, or team member.
• Provide patients with appropriate instructions and information as directed by the provider and reinforce education related to ordered tests, procedures, referrals, and follow-up care.
• Maintain strict patient confidentiality and comply with HIPAA, Memphis Health Center policies, and all applicable federal, state, and regulatory requirements.
• Communicate effectively with providers, nurses, clinical support staff, front-office staff, and other members of the interdisciplinary care team to promote efficient patient flow and coordinated care.
• Identify and promptly communicate abnormal findings, changes in patient condition, safety concerns, or urgent clinical needs to the appropriate licensed clinical professional or provider.
• Maintain required competencies, certifications, and training and participate in departmental meetings, quality-improvement activities, and assigned educational programs.
• Perform other duties as assigned to support patient care, departmental operations, and organizational compliance.

Minimum Qualifications

Education & Experience

• High school diploma or equivalent required;
• Minimum of five (5) years of medical assisting experience in a clinical, ambulatory, physician practice, community health, or comparable healthcare setting required. Preferable in FQHC facility.
• Current Certified Medical Assistant (CMA) certification required.
• Current Basic Life Support (BLS)/Cardiopulmonary Resuscitation (CPR) certification required.

Knowledge, Skills & Abilities

• Working knowledge of routine clinical procedures, medical terminology, infection-control practices, patient confidentiality requirements, and ambulatory healthcare workflows.
• Proficiency in accurate clinical documentation and use of electronic health record systems.
• Ability to perform assigned clinical tasks safely and accurately within established scope, training, certification, and provider direction.
• Strong interpersonal and customer-service skills with the ability to communicate respectfully and effectively with diverse patient populations and interdisciplinary teams.
• Ability to organize work, manage competing priorities, maintain attention to detail, and support efficient patient flow in a fast-paced clinical environment.
• Ability to maintain confidentiality, exercise sound judgment, and follow organizational policies, clinical protocols, and regulatory requirements.

Disclaimer

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Duties, responsibilities, and requirements may be revised as organizational needs change.