Remote Customer Service Agent - (11.30 Hire)

About Our Client

This organization operates within the travel and tourism industry, focusing on supporting travelers by providing customer service related to trip management. It addresses the challenge of maintaining smooth and effective communication with travelers, assisting them with their itineraries and reservations to enhance their travel experience. The company facilitates travel planning and support at scale through remote customer service agents.

About the Opportunity

The REMOTE CUSTOMER SERVICE AGENT role is responsible for managing inbound calls from confirmed travelers. The position supports customers by assisting with itinerary maintenance, reservation updates, payment processing, and general travel information. This role contributes to the organization by ensuring travelers receive timely and accurate assistance, thereby improving customer satisfaction and operational efficiency.

Responsibilities

• Handle a high volume of inbound calls assisting customers with reservation management
• Update traveler contact information and modify reservations
• Process payments and manage airline tickets
• Reset online access credentials and provide itinerary information
• Follow up on customer requests via email and outbound calls
• Communicate detailed product and policy information to travelers
• Document all customer interactions and call notes in designated systems
• Manage multiple platforms simultaneously to process inbound calls efficiently
• Operate within a values-focused and metrics-driven environment

Requirements

• Minimum of 2 years experience in a call center environment with customer service calls
• Proficiency in unscripted communication
• At least 1 year of remote work experience, preferably including remote training
• Hardwired internet connection required (Wi-Fi not acceptable)
• Must reside in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

Pay Range and Compensation Package

• Base salary of $18.00 per hour
• Eligibility for an annual incentive bonus
• Comprehensive and subsidized medical, dental, and vision insurance
• Access to on-site gym, wellness sessions, and group fitness classes
• Substantial paid time off and 11 paid holidays
• Travel discounts for employees and their families
• 401(k) plan with company match
• Life insurance and disability coverage
• Tuition assistance and professional development opportunities
• Additional benefits including FSA options, pet insurance, and paid volunteer time off

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.