Receptionist - Total Care Animal Hospital (TOCARE)

Receptionist Position at Total Care Animal Hospital

Total Care Animal Hospital in Prosper, TX, is founded on the promise that exceptional veterinary medicine should always feel deeply personal. Since 2013, this belief has driven us to be a trusted partner in pet healthcare, a commitment the community validates with our excellent 4.8-star Google rating. You are joining a cohesive unit of six dedicated veterinarians and supporting teammates who believe that comprehensive, compassionate care is the only care worth giving. If you are seeking a role where you can truly do your best work alongside like-minded professionals, this opportunity is waiting for you. When you join Total Care Animal Hospital, you are welcomed into a highly supportive and professional environment. We know that professional satisfaction requires continuous learning, and we are committed to helping every teammate succeed in their career goals, whether that means pursuing advanced certifications or moving into a leadership role. Our focus is on providing the necessary support and resources so that you can concentrate entirely on patient care. You will work alongside highly skilled doctors and technicians, fostering a collaborative culture where mentorship and mutual respect are foundational. The quality of medicine offered at our facility is extensive and modern. We provide a full scope of small animal services, making us a true one-stop location for our clients. Your daily work will encompass everything from robust pet wellness and prevention protocols to complex surgical procedures and advanced diagnostic testing. We also handle critical emergency care cases, ensuring you have ample opportunity to apply a wide range of medical and technical skills. Our commitment is to give you access to the tools and procedural diversity needed to maintain a high level of clinical expertise. Located in the rapidly growing and family-friendly community of Prosper, TX, you will enjoy the best of North Texas living. Prosper provides a high quality of life with excellent schools and abundant green spaces, while still offering convenient access to the metropolitan amenities of the Dallas-Fort Worth area. This location is ideal for professionals seeking a vibrant, expanding community to call home. When your shift ends, you can easily connect with the diverse cultural, dining, and recreational opportunities the region provides.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Veterinary experience is preferred and strong customer service skills is required.
• Available to work Monday through Friday. Working every other Saturday is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.