Digital Technology Site Services Lead (Onsite)

Date Posted: 2026-06-02 Country: United States of America Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO Position Role Type: Onsite U.S. Citizenship Requirement: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance: None/Not Required This position will have a combination of daily project management responsibilities, operational responsibilities, and the delivery of key projects working within the Collins Aerospace entities around the world. The position reports to the Sr Manager, DT Site Services. The successful candidate will have strong organization, customer service, and communication skills with a background delivering infrastructure projects of varying technologies in an enterprise environment. A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required. The candidate is required to be onsite in Troy, OH. What YOU will do: Maintain relationship with site stakeholders. Vendor management. Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace. Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment. Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure. Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades. Work with RTX (and appropriate vendors) to monitor service levels, projects and performance related to field service support. Qualifications YOU Must Have: Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience. 3-5+ years of experience managing IT projects involving the implementation of mobility solutions. Demonstrates strong technical aptitude, project management, and communication skills. Experience and background work with large teams to define and execute IT projects. Highly motivated, self‑directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders. Must be okay with 15% travel. Qualifications We Prefer: 3-5+ years of managing a global End User Services environment. Demonstrates proficiency in IT areas of analytical thinking and innovation. Demonstrates leadership and collaboration skills, and the ability to succeed in a fast‑paced environment. Strong troubleshooting skills and demonstrates ability to perform root cause analyses. Able to independently influence and resolve conflicts with others. Site DT Services Inventory key DT services used at site. Identify issues, work with appropriate service owners to correct. Cost optimization opportunities, work with service owners to execute/track. What We Offer: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child, and elder care services. Teladoc Medical Experts, second opinion program. And more! Salary Range: 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to the role, function, and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. Equal Opportunity Employer Statement: RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. #J-18808-Ljbffr