Catering/Outside Sales Lead

Starting Pay:  Base pay rate ranges from $14 to $16+ (depending on experience, performance & availability) in addition to opportunities for tips depending on area serving.

Company: Chick-fil-A Markham & University 

• Voted as America’s favorite & one of the fastest-growing quick-service restaurants in the country
• Industry leader in Customer Service & Hospitality
• Faith-based, individually owned & operated company

Chick-fil-A Markham & University's Commitment To You

Here at Chick-fil-A Markham & University, we believe in showing care by pursuing excellence in all things. We want to be the most caring company in Little Rock to pursue this purpose. 

Value and Appreciate Employees

• Flexible Schedules
• Free Food
• Access to Scholarships
• Career Advancement Opportunities
• Sundays Off

Opportunity

The role of a Catering and Outside Sales Lead is critical for coordinating and ensuring our catering and outside sales orders are executed effectively, ensuring timely delivery of Chick-fil-A quality food products and a memorable and personal guest experience. The role is responsible for leading and coordinating outside sales efforts with our outside sales team while also personally preparing and delivering orders to guests outside the store as needed to ensure achievement of Chick-fil-A brand and quality standards consistently. 

Skills and Abilities 

Coordinate - Meal Delivery and Team Logistics

• Is responsible for overseeing the coordination and execution of all outside sales orders and “Additional Distribution Points” every day, ensuring all fulfilled and delivered to guests and maintaining.
• Reviews all catering orders the day before, communicating with the catering and store teams as needed
• Reports out on outside sales progressive and logistics.
• Assist in setting up, maintaining and executing systems for Catering and Outside sales.

Deliver - Order Preparation and Fulfillment

• Is responsible for ensuring outside sales orders are fulfilled and delivered to guests and maintaining Additional Distribution Points of sales as needed
• Delivers meals to guests, including businesses such as schools, universities, medical offices, and more
• Drives personal vehicles when performing deliveries
• Ensures all food meets food quality and safety standards, regularly testing products as instructed
• Manages additional sites for outside sales at various locations, managing waste and product demand
• Helps stage food for clients when necessary.
• Helps assemble and prepare meals for delivery
• Ensures all products, items, and products are ready before meal fulfillment
• Communicates timely and updates leaders and other staff relevant catering information and guest feedback.
• Ensures catering items are in stock and prepared for the day

Care - Guest Hospitality and Team Management

• Trains and models our Core 4 and other hospitality behaviors for the team
• Follows up on or redirects guest concerns appropriately.
• Maintains and develops positive relationships with guests and partnering accounts
• Ensures guests and accounts have a remarkable experience
• Regularly evaluates and improves personal opportunities for growth
• Supports as Team Member in the store if needed, working within store operations (i.e. serving guests, assembling sandwiches, cleaning, etc.)

Schedule

• Must be 18 years old or older.
• Part-time (less than 32 hours a week) and Full-Time (minimum of 32 hours per week) are available
• Day or Evening shifts
• Open availability is highly preferred

Minimum Qualifications

• Ability to personally hand-deliver meals to a variety of locations (including schools)
• Possesses and uses personal vehicle for deliveries
• Strong and safe driving record

Preferred Qualifications

• 1 year or more in catering and food delivery (e.g. 3rd-party delivery like DoorDash, Uber Eats, etc).
• 1 year or more in a leadership role
• Experience working as a Chick-fil-A team member

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.