Manager, Deployment

Title
Manager Deployment
Deployment

Reports To
Director Deployment

About Payroc
Payroc is a global payments technology company helping businesses get paid grow faster and operate smarter. From powerful POS systems to seamless online and mobile payment solutions we equip merchants with the tools they need to succeed in todays fast-moving commerce landscape.

At Payroc our culture is built around people who lead with grit take ownership and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers our partners and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.

We are a team that moves quickly thinks entrepreneurially and celebrates big wins together. If you are energized by building relationships solving real business problems and creating opportunities for yourself and your clients Payroc is the kind of place where you can make an impact and grow your career.

Position Overview

The Deployment Manager oversees the daily operations of the Deployment and File Build teams ensuring payment terminals are configured quality checked and prepared accurately and on time. This role manages the quality assurance process terminal inventory equipment orders and packaging supplies while maintaining service level commitments and supporting the operational needs of merchants and internal teams.

This hands-on leader maintains a strong working knowledge of terminal applications payment hardware and related programs and helps resolve complex hardware software and download file issues. The Deployment Manager also partners with third-party equipment vendors identifies opportunities to improve processes and reduce errors and supports team performance through coaching annual reviews and day-to-day management.

Duties and Responsibilities

• Maintain working knowledge of all terminal software and stay up to date with current terminals pin pads check readers and related hardware
• Troubleshoot and resolve download files and technical hardware and software issues as applicable
• Manage purchase order placement and hardware debit encryption
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons including check service debit EBT gift cards WEX and similar programs
• Oversee the QC/QA process for daily deployments and file builds to ensure accuracy and quality
• Act as liaison with third-party equipment vendors
• Conduct annual reviews and manage PTO approval for Deployment team employees
• Perform other duties and responsibilities as directed by management

Qualifications

• 5 years of experience in a related technical or operations role
• Working knowledge of relevant software hardware and other related equipment used in payment terminal operations
• Knowledge of relevant call tracking applications and helpdesk support practices
• Related experience and training in troubleshooting technical hardware and software issues
• Strong oral and written communication skills
• Demonstrated customer service orientation and ability to manage client-facing interactions professionally
• Strong problem-solving attention to detail and decision-making skills
• Ability to analyze processes and identify opportunities for improvement
• Adaptability and ability to multitask and work effectively under pressure
• High degree of confidentiality and professionalism

Travel Component

• NA

Working Conditions

• Schedule: Monday - Friday from 9:00AM - 5:30PM (CT)
• Extensive desk-based work involving prolonged computer use and sitting.
• Frequent interaction with team members management agents Business Development Managers (BDMs) and external partners.
• Occasional lifting or moving supplies deliveries or related materials weighing up to 45 pounds.

Job Classification

• Exempt

Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at

All internal applicants will need to apply with our Internal Application Form and review the Internal Application Policy. Please reach out to to discuss.

Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors including location job-related knowledge skills and experience. Depending on the position offered additional forms of compensation such as bonuses incentives or equity may also be included as part of the total compensation package.

We offer a comprehensive range of benefits to support your overall well-being both personally and professionally. These may include medical coverage financial benefits and wellness support tailored to your needs.

Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect use store and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates including those located in the European Economic Area (EEA) the United Kingdom Canada and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Required Experience:

Manager