Customer Service Representative

Job Description

Job Description

Label Aid is an innovative flexographic and digital printing company. We produce labels, tags, and tape for a variety of different markets from food, beverage, and industrial, to automotive, horticulture and more.

Mission Statement

Our purpose is to produce high-quality label solutions for startups to established brands. We strive to create a positive atmosphere that promotes teamwork and creativity. Each year we focus on innovation, superior customer service, and continuous improvement within our company.

Label Aid is a leading manufacturer of custom labels since 1984 with a strong commitment to quality and innovation. We are currently seeking a Customer Service Representative Monday - Friday 8:00a.m. - 4:30p.m.

CSR Job Description - focus on providing an excellent customer experience and processing orders.

Responsibilities & Duties

• Receive estimate requests via phone, email, and fax. Engage with customers to ensure all required information is provided and expectations along with packaging needs are clearly understood.
• Follow up on estimates.
• Receive purchase orders from customers and review all aspects of the order before sending order confirmation. Verify the order includes customer supplied art and/or in-house art request, tooling, pricing, lead time, good customer credit standing.
• Issue purchase orders for all ancillary items related to the client’s order. These may include tooling, in house art/design, and plates.
• Respond to customer email/phone inquiries throughout the day as well as respond to customer requests for order changes.
• Update customer on any issues related to their order.
• Follow up with house account order shipments to ensure customer satisfaction.
• Prepare and mail sample packets to existing customers and new prospects.
• Follow-up on sample packets.
• Prepare month end follow up reports for orders shipped and sample packets. Present this information at meetings.
• Address customer questions/complaints and request samples from customer.
• Work with customer to arrive at a satisfactory resolution to any order concerns.
• Educate customers on new products and capabilities

Qualifications

• 2-3yrs customer service required
• Knowledge and experience in label printing preferred, but not required.
• Basic math and proof-reading skills
• Attention to detail
• Ability to problem solve and communicate clearly with production, sales, and graphics team
• Work well independently

Benefits

• 401(k) & Profit Sharing
• 401(k) matching
• Dental insurance
• Health insurance
• Life Insurance
• Paid time off
• Holiday Pay
• Vision insurance

Experience:

• Customer Service: 3 years (Required)
• Order entry: 3 years (Required)
• Microsoft Excel: 3 years (Required)