Lead Biomedical Equipment Support Specialist

Job Title

Major duties and responsibilities include but are not limited to:

• Provide guidance and mentorship for professional and technical development.
• Facilitate training of HTM staff to develop knowledge of medical equipment and clinical systems.
• Establish and revise workload distribution to address daily priorities.
• Monitor metrics, analyzes data, and supports performance improvement activities.
• Serve as a subject matter expert on assigned committees, projects, and workgroups.
• Apprise management of performance and conduct of HTM staff.
• Identify opportunities to improve customer service and satisfaction, and addresses customer feedback effectively and in a timely manner.
• Serve as a Contracting Officer's Representative (COR).
• Serve as a Government Purchase Card (GPC) holder, approving official, or alternate approving official.
• Maintain and enhance knowledge in technological advancements through professional development and technical training.
• Manage the lifecycle of medical equipment and clinical systems.
• Troubleshoot medical equipment and clinical systems using a variety of technical data and complete corrective action.
• Perform incoming inspections and planned maintenance on medical equipment and clinical systems.
• Documents all work in the Computerized Maintenance Management System (CMMS).
• Respond to and remediate hazard alerts, recall notifications, and incidents concerning medical equipment and clinical systems. Document all actions in the appropriate system.
• Monitor system backups, ensure network connectivity, mitigate cybersecurity vulnerabilities, and maintain clinical systems.
• Utilize test equipment in accordance with manufacturer instructions.
• Manage projects involving medical equipment and clinical systems.
• Provide customer support to staff, evaluate issues and needs, respond with solutions, and keep customers abreast of status.
• Educate staff on the safe operation and user-level maintenance of medical equipment and clinical systems.
• Develop documentation to purchase commodities and/or vendor services. Manage, monitor, and evaluate contractor performance and addresses issues or deficiencies.
• Maintain knowledge of and comply with applicable standards, policies, procedures, and regulatory requirements.

Work Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Telework: Ad-hoc telework may be available at supervisory discretion.

Virtual: This is not a virtual position.

Functional Statement #: 613520

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs