Product Manager, Therapy Services Operations

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

As part of the global Digital Enterprise team, this role will support in execution of strategic initiatives that support the innovation, launch, and global scale-up of digital-enabled Success Services. This role is responsible for project management, operational planning, cross-functional coordination, and implementation activities that enable successful deployment and long-term sustainability of service offerings.

Working closely with Product Management, Commercial, Operations, Medical, Legal, Regulatory, Quality, and Technology teams, the Manager helps translate strategic priorities into executable plans, ensures launch readiness, and supports the development of scalable operating models. This role also plays a key role in establishing and managing processes that support the transition of services from innovation and launch into steady-state operations.

Key Responsibilities
Success Services Project Management

Manage cross-functional programs that support Success Services innovation, pilot execution, launch preparation, and scale-up activities.

Develop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications.

Coordinate activities across global and regional teams to ensure alignment and timely execution of program milestones.

Support governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations.

Track progress against objectives and elevate risks, dependencies, and resource constraints as needed.

Global Launch & Scale-Up Enablement

Support operational readiness planning for new service launches and market expansions.

Coordinate the development of launch playbooks, implementation frameworks, training materials, operational procedures, and support documentation in partnership with service teams and customer success.

Partner with regional stakeholders to facilitate service deployment and adoption while maintaining alignment with global standards.

Monitor launch performance and gather feedback to identify opportunities for process improvement and optimization.

Help standardize operational workflows and best practices to enable scalable service delivery.

Sustaining Product & Service Operations

Develop and maintain processes supporting service lifecycle management, enhancements, governance, issue resolution, and operational support.

Coordinate transition activities from development and launch teams into ongoing operational ownership.

Support prioritization and management of post-launch enhancements and continuous improvement initiatives.

Facilitate cross-functional collaboration to ensure operational, technical, and business requirements are appropriately addressed.

Operational Excellence & Performance Management

Develop and maintain dashboards, KPIs, and reporting mechanisms to monitor service performance, adoption, operational effectiveness, and customer outcomes.

Analyze program and operational data to identify trends, risks, and improvement opportunities.

Support business case development, impact assessments, and value measurement activities.

Drive continuous improvement efforts that enhance scalability, efficiency, and customer experience.

Cross-Functional Leadership

Build strong working relationships across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams.

Facilitate cross-functional meetings, working sessions, and stakeholder communications.

Promote operational discipline, transparency, and execution excellence across initiatives.

What Success Looks Like

Innovation initiatives are executed effectively and transitioned successfully into launch planning.

Global service launches occur with clear operational readiness and stakeholder alignment.

Scalable processes, documentation, and governance models are established and maintained.

Services transition smoothly into sustaining operations with clear accountability and support structures.

Program milestones, timelines, and business objectives are achieved through strong cross-functional coordination.

Qualifications

Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field.

5+ years of experience in project management, product operations, digital health, service operations, or related functions.

Demonstrated experience leading complex cross-functional programs in a global environment.

Experience launching and scaling products, services, or customer success programs.

Strong understanding of operational processes, governance, and organizational design.

Excellent stakeholder management, communication, and influencing skills.

Strong analytical, problem-solving, and project management capabilities.

Preferred

Experience in healthcare, medical devices, digital health, or connected care solutions.

Experience developing operating models and sustaining product organizations.

Knowledge of Agile, Product Management, and Change Management methodologies.

PMP, PgMP, Agile, Scrum, or equivalent certification preferred.

Experience working with globally distributed teams and regional markets.

Success Measures

Successful delivery of Success Services innovation initiatives on time and within scope.

Effective launch and scale-up of global service offerings.

Establishment of a sustainable operating model and sustaining product organization.

Improved service adoption, operational efficiency, and customer outcomes.

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