Senior Software Engineering Manager

Role Description

The Senior Software Engineering Manager is a key member of the team that brings technical leadership, software architecture and infrastructure guidance, design expertise, and software coding into every aspect of our organization, department, and sprint teams. Knowledge of and experience in a Scrum environment, software architecture and infrastructure, system and software design, software coding, debugging, quality and general software industry best practices are required.

Essential Duties and Responsibilities

• Leadership of Development and QA teams to ensure high quality and on-time product delivery.
• Manage software team members, including helping them fulfill professional goals by sharing insight, mentoring, and giving feedback.
• Collaborate with Product Management in a Scrum environment.
• Provide leadership, architecture guidance, and software development subject-matter expertise to Scrum teams during sprint planning, execution, and retrospectives.
• Convey analysis and design of problems, both programmatic and business through clear written and verbal communication.
• Responsible for producing and presenting KPIs that measure and monitor the performance of the team and the products using the relevant software development tools.
• Must be able to understand and articulate system architecture and infrastructure across various aspects of the business.
• Responsible for the SaaS architecture and infrastructure from strategy and development to monitoring and improvements.
• Ability to communicate clearly and confidently to the client’s technical leadership during critical incidents.
• Provide leadership support and team engagement for client escalations as the fourth escalation tier.
• Must be able to provide technical guidance for team that is responsible for identifying under-performing components and determining if optimizations are required taking into consideration change risk, solution clarity, and scope of work.
• Must be able to provide technical leadership for team that is responsible for analyzing, identifying, and debugging complex systemic software defects.
• Align conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program.
• Comply with all internal policies and procedures.
• Actively participate in Company provided training and education.
• Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information.

Qualifications

• Experience in a software development organization using the Scrum framework.
• 5+ years of experience managing a software development organization with increasing responsibility.
• 7+ years of hands-on professional software development experience using technologies such as: C# or C++ in a Microsoft Windows environment, SQL in a Microsoft SQL Server environment, Javascript, AngularJS or Angular.io, Node.js, and NoSQL databases (MongoDB or Cosmos DB).
• 5+ years of hands-on professional experience with Microsoft Azure Infrastructure.
• 3+ years of professional experience with DevOps pipelines.
• Superior problem-solving and debugging skills.
• Ability to learn quickly and drive to continually improve knowledge.
• Solid understanding of operating systems (Windows or UNIX/Linux).
• Excellent verbal and written communication skills.
• 4-year degree in computer science or related field or equivalent experience.

Desired Qualifications

• Experience in Healthcare IT.
• Experience leading globally distributed teams.
• Experience leading product development for client-facing applications.
• Excellent knowledge of Microsoft Excel.
• Scrum certifications (Scrum Master and/or Product Owner).
• Professional experience with Docker.
• Experience with application or network security analysis.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.