Technical Operations Specialist

Job Summary We are seeking an accomplished Technical Operations Analyst to lead data‑driven initiatives within the LATAM Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology‑driven environment. Responsibilities Lead end‑to‑end analytics for the LATAM Technical Solutions organization; including the design, implementation, and optimization of data‑driven processes and dashboards Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions Participate in LATAM theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python) Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision‑making Collaborate cross‑functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives Author high‑quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement Take the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issues Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues Qualifications Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes) Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions Exceptional written and verbal communication skills, with experience preparing executive‑level reports and presentations Advanced critical thinking, problem‑solving, and attention to detail, with a track record of delivering error‑free, high‑impact analytical work Experience working with large datasets, data Preferred Skills Proficiency in AI‑driven development, with a proven ability to use 'vibe coding' techniques to build and deploy dashboards at scale. Skilled at turning high‑level plans into practical, everyday results while ensuring processes remain stable and easy to manage over time. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales‑commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. $108,000.00 - $175,000.00/yr This role is not eligible for immigration sponsorship. We will not sponsor applicants for work visas for this position. EEO Statement We are an equal‑opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Palo Alto Networks