Disputes Specialist

Disputes Specialist

We are seeking a detail-oriented and compliant individual to join our team as a Disputes Specialist! You will play a crucial role in observing resolution functions, managing administrative tasks, and ensuring compliance with regulatory standards.

In This Role, You Will:

• Investigate and resolve issues related to escrow, taxes, insurance, late charges, payments, credit disputes, fees, collection efforts, property preservation, loss mitigation, and account balances.
• Draft professional response letters and ensure all complaints are handled within regulatory timelines, including updates to CFPB, BBB, and other complaint portals.
• Track and manage loan modification documents for bankruptcy borrowers and prepare Assignments of Mortgage.
• Open, process, and close Chapter 7 bankruptcy files; send packets, coordinate referrals, and review motions.
• Upload documents, maintain notes, communicate with counsel, track loan modifications, prepare assignments, manage MERS, and process mail.
• Provide support to executives and internal departments on customer resolution matters and maintain accurate records of resolution efforts.
• Assist with overflow collections and loss mitigation calls during critical periods, ensuring compliance with RESPA, FDCPA, CFPB, UDAAP, and FCRA.
• Other job duties as assigned.

At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements:

• Prior experience in mortgage servicing, bankruptcy administration, or customer service within a regulated financial environment.
• Strong understanding of Chapter 7 bankruptcy procedures, legal documentation, and regulatory requirements including RESPA, FDCPA, CFPB, FCRA, and UDAAP.
• Proficiency with systems such as OnBase, CTS, MERS, and complaint portals.
• Excellent verbal and written communication skills, with the ability to handle sensitive customer issues professionally and discreetly.
• Proven ability to manage multiple tasks in a fast-paced environment and maintain strong organizational and problem-solving skills.
• High school diploma or equivalent required; Bachelor's degree preferred.