Patient Access Training Specialist - Full-Time - Days

Patient Access Training Specialist - Full-Time - Days Work collaboratively with department leadership to identify training needs and develop comprehensive training programs for new and existing employees. This role is responsible for designing, developing, coordinating, and facilitating training curriculum and instructional materials for the Customer Service/CBO Insurance Recovery Department. The Training Specialist partners with Customer Service and Insurance Recovery leadership, serving as Subject Matter Experts (SMEs), to ensure training materials and procedures remain accurate, effective, and aligned with operational goals. This position also evaluates training effectiveness, supports continuous improvement initiatives, and helps foster employee development through engaging and impactful learning experiences. Principal Duties and Responsibilities: Plan, organize, facilitate, and evaluate New Hire Training programs; monitor and assess employee progress throughout training. Develop and deliver training classes on specialized and general topics related to job-specific curriculum, systems navigation, and customer service improvement initiatives. Prepare training environments and materials, including classroom setup, equipment checks, system access validation, ordering supplies, and assembling instructional materials. Collaborate with department leadership to identify training needs and implement effective learning solutions. Analyze and evaluate training programs to ensure they meet organizational and departmental objectives while incorporating current and emerging training trends. Establish and support departmental Super Users by conducting Train-the-Trainer sessions and providing ongoing guidance to Subject Matter Experts (SMEs). Develop and distribute job aids, educational resources, and staff development materials to support ongoing learning and performance improvement. Participate in continuous improvement initiatives, departmental meetings, and quality assurance activities. Collaborate with departments and divisions across the organization to ensure consistent interpretation and application of policies and procedures. Partner with cross-functional teams to identify service gaps or training opportunities and develop programs to address organizational needs. Perform additional duties as assigned. Education/Experience Required: High School Diploma Bachelor’s Degree in Education, Business Administration, or related field preferred. Five (5) years of experience in the training field One (1) year of curriculum development Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities Prior experience in healthcare revenue cycle position preferred EPIC experience preferred Excellent verbal and written communication skills Self-directed and self-motivated Strong interpersonal skills and discretion Organizational and time management skills Problem solving and decision-making ability Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials Coaching and counseling Organization and planning Leadership and management Quality improvement Additional Information Organization: Corporate Services Department: Patient Access Training Shift: Day Job Union Code: Not Applicable This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity / Affinitiative Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws. 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