Temporary Remote Healthcare Customer Service Representative

Customer Service Representative

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

What'll Set You Up for Success

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Work at home environment is in a private residence and matches the address listed on file
• Comfortable working with company-issued equipment such as a webcam if applicable.
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Our Values

• Bold We challenge conventions and take smart risks
• Relentless We deliver results, no matter what it takes
• Connected We work as One Alorica because we're stronger together
• True We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!

Equal Opportunity Employer Veterans/Disabled