Maintenance Specialist

Maintenance SpecialistA Maintenance Specialist at Chick-fil-A Manteca serves as the restaurant's expert in facilities, equipment, preventative maintenance, and cleanliness, ensuring the restaurant remains safe, functional, organized, and operationally ready for a remarkable customer experience. This role focuses on preventative maintenance, equipment repair and troubleshooting, building maintenance, deep cleaning, and the development of systems that support a food-safe and remarkable environment for customers and Team Members.The Maintenance Specialist is trusted to identify maintenance needs with strict adherence to a preventative calendar that prioritizes repairs, maintain accurate records, and determine when issues can be resolved in-house or require support from external vendors, Chick-fil-A's Support Center, or other strategic partners. This role requires strong critical thinking, organization, attention to detail, and the ability to work independently while collaborating closely with General Managers and Directors. Maintenance Specialists lead by example through ownership, stewardship, professionalism, and a commitment to maintaining the highest standards of safety, cleanliness, and operational excellence. Maintenance Specialists do not cut corners - they treat the restaurant and its equipment as if it were their own and perform excellent work at all times.Key ResponsibilitiesVision and Purpose AlignmentEmbody and communicate the Enterprise's Vision, Corporate Purpose, and Values through daily ownership of the restaurant's facilities and equipment.Model Chick-fil-A's culture by demonstrating ownership, stewardship, integrity, professionalism, positivity, teamwork, and servant leadership.Take initiative in identifying opportunities to improve the safety, functionality, organization, and appearance of the restaurant.Maintain an environment that allows Team Members to consistently deliver quality food and a remarkable experience to customers.Demonstrate a commitment to continuous improvement by proactively identifying, communicating, and implementing maintenance and facility solutions.Food Safety and Operational ReadinessMaintain equipment and facilities in a condition that supports Chick-fil-A food safety and operational standards.Ensure equipment is routinely inspected, cleaned, maintained, and repaired according to established processes, procedures, and a maintenance calendar.Complete preventative maintenance and identify potential equipment issues before they impact restaurant operations.Maintain and deep clean kitchen equipment to support food safety, equipment longevity, and operational excellence.Follow all established safety, sanitation, and food safety procedures at all times.Communicate cleaning, sanitation, and maintenance concerns to Directors and General Managers and ensure appropriate follow-up.Identify and address minor maintenance concerns that may impact food safety or restaurant operations, including floor drains and other routine facility needs.Equipment and MaintenanceAssess restaurant equipment on a pre-determined schedule to identify necessary repairs, preventative maintenance, and replacement needs.Maintain and repair equipment throughout the Front of House and Back of House when appropriate and within the scope of the role.Troubleshoot equipment issues and determine whether repairs can be completed in-house or require an outside technician.Coordinate with appropriate vendors, Chick-fil-A's Support Center, or other strategic partners when specialized repairs or equipment replacement are required.Maintain a detailed maintenance calendar and equipment records documenting repairs, preventative maintenance, and outstanding needs.Maintain an organized log of maintenance and repair history for each major piece of equipment.Develop and maintain preventative maintenance schedules for restaurant equipment.Maintain equipment in accordance with established best practices and equipment documentation including, but not limited to:Refrigerators, gaskets, and filtersHenny Penny equipment and gasketsOpen fryersHVAC systems, filters, and beltsIce makersIce cream machinesToastersMixersOvensDrainsFreezersStorage equipment and systemsBuilding and Facility StewardshipConduct routine inspections of the restaurant's interior and exterior facilities to identify maintenance, repair, cleanliness, and safety needs.Identify minor building repairs and determine when corporate facilities or outside vendors need to be engaged. Lead all communications with outside facilities and vendors with proactive follow-up.Monitor and maintain: Drive-Thru canopies and related structures, Walls and other building surfaces requiring repair or paint, Door enclosures and door sweeps, Dumpster enclosures and waste management areas, Dining room seating and fixtures, Interior and exterior lighting, Sidewalks, parking lot and curbs, interior and exterior drainsIdentify pest concerns and communicate or initiate appropriate corrective action.Maintain a clean, organized, and functional environment throughout all areas of the restaurant.Ensure storage areas are organized and appropriately labeled to support efficiency, safety, and accessibility.Cleanliness and OrganizationMaintain order and cleanliness throughout the interior and exterior of the restaurant, and provide truck and inventory support, as needed.Complete routine and deep cleaning of equipment, facilities, and operational areas.Help lead quarterly Maintenance Days and restaurant-wide cleaning initiatives.Develop and maintain systems that promote organization, cleanliness, and consistent facility standards.Delegate appropriate minor cleaning and organization tasks to Team Leaders and Team Members and follow up on completion.Identify opportunities to improve cleaning systems, organization, and overall restaurant appearance.Ensure all maintenance and cleaning areas are maintained in a safe, organized, and professional condition.Leadership and CommunicationCommunicate with General Managers and Directors, and the Operator, as needed, all daily, weekly, and monthly maintenance priorities, goals, and requirements.Partner with Directors to establish maintenance priorities and schedules based on operational needs.Maintain professional and proactive communication regarding equipment, maintenance needs, and facility expectations.Communicate maintenance concerns, completed repairs, outstanding needs, and recommendations clearly and consistently.Build trust through reliability, follow-through, and consistent ownership of assigned responsibilitiesTalentSupport the training and development of Back of House Maintenance Team Members.Provide clear expectations, coaching, and guidance related to cleaning, organization, equipment care, and maintenance procedures.Delegate appropriate maintenance and cleaning responsibilities while maintaining accountability for completion and quality.Encourage Team Members to take ownership of cleanliness, organization, and stewardship of restaurant equipment.Identify opportunities to develop Team Members' knowledge and skills related to maintenance and facility standards.Model safe, organized, and efficient maintenance practices for Team Members.Financial StewardshipProtect company assets by maintaining equipment and facilities appropriately and extending the useful life of restaurant assets.Complete preventative maintenance to reduce avoidable equipment failures, operational disruptions, and unnecessary expenses.Determine when repairs can appropriately be completed in-house versus when outside technical support or equipment replacement is required.Maintain accurate maintenance records to support informed repair, replacement, and budgeting decisions.Practice responsible stewardship of tools, equipment, supplies, and company resources.Identify opportunities to improve maintenance systems and reduce unnecessary operational costs.Required Skills and ExperienceDemonstrated ability to work independently while maintaining strong communication and accountability to leadership.Strong critical thinking and problem-solving skills with the ability to troubleshoot equipment and facility concerns.Strong understanding of cleanliness, sanitation, food safety, and safe equipment practices.Ability to identify maintenance priorities and develop organized plans for completing necessary work.Strong organizational skills and attention to detail.Ability to maintain accurate maintenance calendars, records, and equipment logs.Ability to communicate professionally and effectively with Team Members, Team Leaders, Directors, vendors, and Corporate partners.Ability to lead, coach, and influence Team Members through positive leadership and accountability.Demonstrated ability to prioritize and manage multiple tasks simultaneously.Ability to remain calm, organized, and professional in high-stress or time-sensitive situations.Self-motivated and disciplined with a demonstrated willingness to take initiative and assume responsibility.Ability to work