Bilingual Customer Service Representative
$17.82 per hourCornerStone Staffing
Job Description
Job Description
Bilingual Customer Service Representative – WIC Program
Location Irving, TX 75051 | Onsite
COMPENSATION & SCHEDULE
• $17.82/hour
• Monday–Friday, 8:00 AM–4:30 PM
• Temporary (W2)
ROLE IMPACT
This role supports the delivery of essential Women, Infants, and Children (WIC) services by ensuring accurate eligibility determination, compliant documentation, and a respectful, positive participant experience. Success is measured by timely processing, data accuracy, and effective communication that helps families access critical nutrition and health resources.
Key Responsibilities
• Interview and evaluate applicants to determine income and residency eligibility; verify identification and immunization records; complete and maintain accurate documentation.
• Issue WIC benefits through EBT (Electronic Benefit Transfer); perform data entry in Texas WIN and XP systems; track inventory and prepare required reports.
• Collect medical history information; obtain heights and weights; perform finger-stick blood samples; identify and collect recalled or medically necessary formula items.
• Greet and check in participants; provide program information; schedule appointments; refer clients to appropriate health and social service agencies.
• Provide clerical support, including answering phones, maintaining participant files, and completing filing and purging tasks as directed.
Minimum Qualifications
• High school diploma or GED required.
• Bilingual in Spanish and English required.
• 2 years of experience in healthcare, education, community, or social services.
• Core Tools & Systems
• Texas WIN
• XP software
• EBT systems
• Microsoft Office or similar office productivity tools
Preferred Skills
• Experience working in programs serving women, infants, and children.
• Strong verbal and written communication skills with diverse populations.
Legal Notice
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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