Senior Technical Product Engineer, Crew Technologies

At Delta Air Lines, the Senior Technical Product Engineer will build strong business understanding and relationships to enable the delivery of technology solutions that deliver the intended business value in the spirit of the Agile Scrum Methodology. The primary responsibilities involve the ability to process a solid technical understanding of the product to prioritize features according to business value and to write detailed user stories that are ready for development when added to the backlog. The role will also participate in sprint ceremonies such as Inception, Future State, Alignment, Sprint Planning, Retrospectives, and User Story Refinement, and establish effective partnerships with the business and IT product teams. We are looking for someone with strong analytical and organizational skills to transform data into insights, distill requirements, and develop processes. The candidate should be able to define clear, easy‑to‑digest metrics that resonate with the business, possess excellent communication skills, demonstrate business maturity, and feel comfortable in a fast‑paced environment. While deep knowledge of Crew products and applications is not required, previous experience would be a plus. Essential Responsibilities Conduct sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products. Work with Product Manager and SMEs to prioritize feature development based on business value. Elicit and create initial epics/features and elaborate into user scenarios that clearly describe the functional and non‑functional requirements. Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria based user stories, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc. Collaborate with a multi‑functional team inside a Scrum framework. Conduct work sessions and document new features, requirements, and strategies. Oversee testing, bug tracking, and enhancements while ensuring issues are resolved before promoting to production environments. Work on multiple initiatives and balance constantly evolving priorities. Use data and analysis to convey solution impact and support process‑driven solutions. Develop business logic and critical metrics for incorporation into decision support models and tools. Construct problem statements including problem description and improvement measures. Drill down beyond the problem surface to understand root cause. Deliver recommendations and support data to formulate solid, logical, and understandable business reasons. Supply guidance to project planning and effort estimation within scope. Support the identification of risks and mitigation approaches. Collaborate with, develop, and maintain internal customer relationships with business unit leaders. #J-18808-Ljbffr Delta Air Lines, Inc.