Client Intake Sales and Service Specialist (Law Firm)

Job Details Naperville, IL Experience-based starting at $18-$21 per hour Job Description We are a lively law firm located in the western suburbs; practicing several areas of law that meet the needs of our surrounding communities. We are rapidly growing in our industry and our office experiences a high volume of incoming phone calls and web submissions daily. We Are Seeking A full-time Client Intake Sales and Service Specialist to join our existing team of diverse individuals. We are seeking someone who is professional, outgoing, and personable. You should enjoy working with a team of people and be punctual and reliable. Time management and the ability to multitask are a must. Must be organized, quick to learn, and adept at maintaining the utmost balance of efficiency and courtesy in client relations. You should be okay with talking to potential clients and other legal inquiries on the phone most of the day. Some of these callers may be rude and impatient. Others will have very serious legal issues. Empathy, understanding, and patience go a long way in this role. Experience within the service industry, sales, a professional office environment, legal office, and/or other high-volume office experience is a must. Callers can sometimes be frustrated, hard of hearing, upset about their legal matter, emotional about their situation, or rude. You should be comfortable showing empathy in these situations but also maintain a professional demeanor to instill confidence. Job Duties Screen incoming communications to the law firm Review and record potential clients' claims by phone and email Schedule appointments between potential clients and legal staff #J-18808-Ljbffr O'Flaherty Law Group