Call Center Collections Representative

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

EQUIPMENT PICK UP Onsite at our Allentown, PA location:

7450 Tilghman Street

Suite 100

Allentown, PA 18106

**WORK AT HOME AFTER ONSITE EQUIPMENT PICK UP!**

PERKS:

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program!

Job Summary:

We are searching for a polite, professional Collections Representative to represent our clients by providing remarkable service to their customers via phone. The Collections Representative will handle high value business to business collection calls/emails to customers. The Collections Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.


Responsibilities:

• Target Hire Date: June 22nd, 2026 (or sooner depending on background check clearance)
• Work at Home required schedule is Monday - Friday , 8:00am - 4:30pm or 8:30am - 5:00pm.
• ONSITE in Allentown, PA the first day for equipment pick up and orientation.
• At Home Training is Monday - Friday , 8:00am - 4:30pm
• Handle business to business communication/collections via phone and email.
• Place outbound calls to debtors regarding outstanding debt and collect on aged debt.
• Meet department productivity and quality standards.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

Skills Requirements:

• At least 1 year or more Collections experience required.
• 2+ or more years of previous Call Center experience and strong Customer Service experience preferred.
• Strong analytical skills through the use of Microsoft Excel (i.e. ability to complete pivot tables and vlookups a plus).
• Strong oral and written communication skills required (professional, politely authoritative).
• Forward thinker, when faced with a roadblock can quickly devise a work around.
• Advanced ability to pay attention to detail & follow guidelines.
• Ability to know when and how to think beyond the immediate task and consider alternate solutions.
• Must be highly organized and able to multitask.
• Able to work in a fast-paced digital environment.
• Must possess a strong work ethic.
• Must have ability to work independently and in a team environment.
• Physical attendance is key to success and necessary to meet objectives.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.