Automotive Technical Service Support

Job Description

Job Description

Description

The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The role will involve case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.

ESSENTIAL DUTIES & RESPONSIBLITIES:

• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.

• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.

• Generate departmental reports on case status, trends, and performance metrics for review by management.

• Coordinate internally with technical service engineers and other departments to facilitate timely resolution of technical issues and customer concerns.

• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.

• Document customer interactions, issues, and resolutions accurately in the CRM system.

• Manage customer accounts, including updating contact information and processing service requests.

• Collaborate with cross-functional teams to ensure timely resolution of customer issues.

• Identify opportunities for process improvements and provide feedback to the management team.

• Stay updated on product features, updates, and industry trends to better assist customers

Top Skills Details

automotive service,technical support,customer support

Additional Skills & Qualifications

EDUCATION AND EXPERIENCE

•Automotive service technician with a natural inclination towards customer interaction

•Service Writers with an auto dealership experience

•Bachelor's degree in Information Technology, Computer Science, or related field preferred

KNOWLEGE, SKILLS AND ABILITIES

• Proven experience in a technical support or customer service role.

• Strong understanding of computer hardware, software, and networking concepts.

• Proficiency in troubleshooting technical issues and providing solutions.

• Excellent communication skills, both written and verbal.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Anaheim, CA.

Pay and Benefits

The pay range for this position is $34.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Anaheim,CA.

Application Deadline

This position is anticipated to close on Sep 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.