Part-Time IT Support Specialist

Job Description

Job Description

Description:

The Part-Time IT Support Specialist is a 100% on-site position working 10-20 hours and 2-3 days a week from Hadco Metal office and warehouse operations in Claremore Oklahoma.

This is a perfect opportunity for an IT-savvy college student or professional seeking a an opportunity to leverage and grow their technical and customer support experience in a busy and impactful role and casual yet dynamic work environment, where their work is recognized, their expertise invaluable, and the work schedule flexible.

Description

Support local users at Hadco’s Claremore, OK facility and provide practical hands-on IT support for office, warehouse, sales, and operations users. This is an on-site , part-time role. The position works closely with the local Oklahoma operation, while reporting to Hadco IT.

Responsibilities

· Diagnose hardware, software, printing/scanning, tablet, mobile device, and basic network connectivity issues in a Windows 10/11 and Microsoft 365 environment. Use remote support tools and work with Hadco IT when needed.

· Provide local hands-on support for PCs, laptops, tablets, scanners, printers, phones, monitors, docks, and other common business devices.

· Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.

· Assist with basic user/account support in Active Directory / Entra ID under the guidance of Hadco IT.

· Perform basic network troubleshooting, including Wi-Fi, cabling, printer/scanner connectivity, security camera connectivity, and general connectivity issues. Escalate network changes or complex issues to Hadco IT.

· Help keep local IT equipment organized, charged, accounted for, and ready for use.

· Assist with local hardware setup, moves, replacements, and basic device configuration.

· Answer and resolve local technical helpdesk tickets/calls efficiently and professionally.

· Document issues, actions taken, and items that need escalation.

· Effectively translate technical concepts into easy-to-understand language to assist non-technical users.

· Provide practical hands-and-eyes support for Hadco IT when remote troubleshooting is needed.

· Follow Hadco IT standards and procedures.

· Work on various IT tasks and projects as needed.

Additional Comments

· This is an on-site part-time position in Claremore, OK, expected to be approximately 20 hours per week over 3 days.

· Work schedule will be coordinated with Hadco based on site needs.

· Occasional after-hours, weekend work, or on-call support may be required from time to time.

· Responsibilities are subject to change with technology and corporate needs.

Requirements:

Base Requirements

· 3+ years of desktop support, helpdesk, field support, or similar IT support experience.

· Excellent problem-solving and troubleshooting skills.

· Excellent customer service skills and ability to help non-technical users.

· Excellent written, verbal, and listening skills.

· Ability to follow procedures, document work, and provide clear status updates.

· Ability to communicate with all levels of staff and work in a team environment.

· Experience with Microsoft products, including Windows 10/11, Microsoft 365, Office, Outlook, and Teams.

· Experience in Active Directory / Entra ID with basic user/account support, password resets, and access troubleshooting.

· Basic networking knowledge, including Wi-Fi, cabling, IP addresses, DNS/DHCP concepts, and connectivity troubleshooting.

· Experience supporting printers, scanners, tablets, mobile devices, and common business peripherals.

· Experience using an incident or call tracking system.

· Comfortable working in a warehouse / operations environment.

· Willingness to ask questions and escalate issues when needed.

Education and Experience

· High School Diploma or equivalent.

· 3+ years experience providing IT support in a business or field-support environment.

· Experience supporting PC-based software applications in a network environment (Windows 10/11, Microsoft Office / Microsoft 365).

· Experience in a Windows network environment.

· Experience in a manufacturing, warehouse, distribution, or logistics environment is preferred, not required.

· ERP or business operations system support experience is preferred, not required.

· Mobile device / MDM support experience is preferred, not required.