General Manager

Job Description

Job Description

General Manager (No Night Shifts. Ever!)
Open Daily from 7:00 AM - 2:30 PM

First Watch is an award-winning breakfast, brunch, and lunch concept known for our unique creations and an amazing culture you'll love. With daytime-only hours, our teams enjoy no night shifts —ever—along with competitive benefits and perks.

Yes, it’s true. We love our employees more than bacon, and that says a lot. Our team enjoys a fun, fast-paced environment in every one of our restaurants.

NOW HIRING: GENERAL MANAGERS

Eligible employees can enjoy these great benefits:

• 401(k)
• Medical, Dental, Vision
• Disability and Life Insurance
• Meal discounts
• “You First” culture
• Growth opportunities – training and development
• Perkspot – corporate perks program
• ZayZoon – On-demand pay advances
• Shoes for Crews
• Company-paid Food Handler and Alcohol certifications
• Flex scheduling
• Generous salary and bonus potential

Overview

The position is responsible for day-to-day leadership and management of the restaurant and its staff as well as continued focus on store strategic initiatives. This includes accountability for planning, organizing and directing all restaurant functions, including guest services, food and beverage, inventory management, safety and sanitation as well as restaurant receipts. The purpose of this position is to profitably and efficiently operate the restaurant. 

Essential Duties and Responsibilities

· Oversee and manage all areas of the restaurant achieving defined organizational results.

· Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

· Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

· Enforce sanitary practices for food handling, general cleanliness, and maintenance.

· Responsible for ensuring consistent high quality of food preparation and service of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

· Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

· Estimate food and beverage costs. Work with corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.

· Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.

· Must be ServSafe certified; will uphold all ServSafe guidelines.

· Ensure that proper security procedures are in place to protect employees, guests and company assets.

· Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.

· Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.

· Investigate and resolve complaints concerning food quality and service.

· Provide direction to employees regarding operational and procedural issues.

· Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.

· Conduct training, explain the restaurant history, and oversee restaurant orientation.

· Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.

· Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.

· Follow all policies and procedures of MH Restaurants.

· Attend all mandatory meetings as directed.

· Perform other tasks, including cross-training as directed.

· Maintain dress code and uniform standard.

· Complete required training assigned through the company training portal.

· Adhere to consistent and reliable work schedule.

· Demonstrate ethical business practices and integrity in all interactions to uphold the MH Restaurants group brand.

· Effectively perform duties and responsibilities in a safe manner.

· Other duties as assigned.

Qualification

• College degree in hospitality management or acceptable experience in the industry.
• Minimum of 10 years in the hospitality industry, with 5 years of management experience.
• Excellent communication skills with customers and employees.
• Knowledge of computer applications (MS Word, MS Excel, Restaurant Applications)
• Complete understanding of creating and performing to operating budgets.
• Ability to read and interpret safety rules, operating and maintenance instructions. 
• Knowledge and experience in restaurant management. 
• Positive interpersonal skills required.
• Commitment to quality service, and food and beverage knowledge.
• Must be able to work nights, weekends and some holidays.
• Must be able to speak, read, and write in English
• Flexible schedule helpful.
• Valid Food Handler Certificate required.

We are a franchisee of First Watch and an Equal Opportunity Employer. First Watch is a well-established restaurant concept offering growth opportunities for team members in a full-service casual dining environment.