Field Services - Maintenance Technician (Full-Time)

Job Description

Job Description

Role Overview

As a Field Services Technician, you are more than just a repair expert; you are the primary representative of the Twiddy brand in the field. You are relied upon as a technical authority to diagnose complex problems, perform critical tests, and execute the repairs, replacements, or recommendations necessary for homeowners’ properties.

Key Responsibilities

• Operational Excellence: Respond promptly and positively to maintenance work orders (verbal, written, or electronic) to provide effective solutions.
• Workflow Management: Complete tasks assigned by dispatchers in a timely, professional, and efficient manner.
• Preventive Care: Perform regular, proactive maintenance to prevent future issues and preserve property value.
• Fleet & Tool Stewardship: Maintain full responsibility for your assigned service vehicle (as applicable) and ensure it is clean, orderly, and fully stocked with necessary tools and equipment.
• Compliance & Safety: Notify your supervisor regarding routine vehicle service, safety inspections, or mechanical issues.

Core Skills & Qualifications

• Licensing: Must possess and maintain a valid North Carolina Driver’s License with a clean driving record to perform daily duties.
• Technical Proficiency: Expert use of a variety of hand and power tools, diagnostic devices, and material handling equipment.
• Digital Fluency: Skilled in utilizing smartphone and tablet applications to manage email, texts, and work orders via our dispatch system.
• Communication: Ability to communicate clearly and professionally, both verbally and in writing, with owners, guests, and office staff.
• Adaptability: Proven ability to multitask and manage changing priorities in a fast-paced environment.
• Physical Requirements: Ability to routinely lift and carry up to 50 pounds

Schedule: DAYS OFF: TBD, Two consecutive weekdays. Working weekends and after-hours coverage are required.